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- Tasks: Provide 1st line technical support and troubleshoot issues in a dynamic environment.
- Company: Join BE DC Connect UK Ltd, a leader in sustainable energy and digital infrastructure solutions.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for growth in a tech-driven company.
- Why this job: Be part of a forward-thinking team that values innovation and offers hands-on experience in tech.
- Qualifications: Strong communication skills and basic networking knowledge are essential; tech support experience is a plus.
- Other info: Roles involve night and weekend shifts at our Enfield Data Centre with potential for contract extension.
The predicted salary is between 22700 - 29700 £ per year.
Location: Enfield, North London
Salary: £27,000 - £33,000 per annum
Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)
About us
BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries - power and digital infrastructure.
BE DC Connect UK Ltd is based throughout the South East, providing managed hosting, colocation and network services. We offer secure, agile, scalable and robust hosting solutions to clients in varying sectors and countries.
From our securely operated facilities around the South East, including London, UK, we provide services ranging from Virtual Instances and Dedicated Servers to managed multi-server clusters, secure cages or private suites complemented by 24/7 onsite staff and premium carrier neutral transit.
About the role
We currently have vacancies for three (3) Junior Technical Support Engineers at a salary ranging £27,000 - £33,000 p.a. dependent on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills in order to deal with tasks consistent with the position. It is imperative that candidates have good spoken and written English.
The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts. You will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion.
About you
- Essential
- Good communication skills
- Strong desire to learn new technologies
- Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications
- Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
- Manage and monitor BE's ticketing system including support requests, access requests, etc.
- Desirable
- Some experience with installation and management of Server Hardware is preferable but not essential
- A minimum of 12-18 months experience in a Technical Support or similar role
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues
- Ability to assess and prioritise faults and respond or escalate accordingly
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.
Contact Detail:
The BE Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Engineer / 1st Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Understanding TCP/IP networking protocols and basic server management will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual environments. This hands-on experience will not only boost your confidence but also provide you with real examples to share when discussing your technical abilities.
✨Tip Number 3
Network with current or former employees of BE DC Connect UK Ltd on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for shift work by demonstrating your flexibility and willingness to adapt. Highlight any previous experience you have with shift patterns or working in fast-paced environments to show that you're ready for the demands of the role.
We think you need these skills to ace Junior Technical Support Engineer / 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior Technical Support Engineer role. Emphasise your communication skills, technical knowledge, and any previous support roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific technologies or experiences that relate to the job description, and explain why you're a great fit for the team.
Showcase Your Technical Skills: Include any relevant technical skills in your application, such as knowledge of TCP/IP networking protocols or experience with server hardware. If you have certifications or training, be sure to mention those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The BE Company
✨Show Your Communication Skills
As a Junior Technical Support Engineer, strong communication skills are essential. Be prepared to demonstrate your ability to explain technical concepts clearly and concisely, both verbally and in writing. Practice answering common technical questions in a way that anyone can understand.
✨Demonstrate Your Problem-Solving Ability
During the interview, you may be presented with hypothetical technical issues. Take your time to think through the problem and explain your thought process. Highlight your troubleshooting skills and how you would approach resolving simple technical issues effectively.
✨Familiarise Yourself with Networking Basics
Since the role requires knowledge of TCP/IP networking protocols, brush up on these concepts before the interview. Be ready to discuss your understanding of the Internet's structure and how basic networking works, as this will show your eagerness to learn and adapt.
✨Express Your Willingness to Learn
The ideal candidate should have a strong desire to learn new technologies. Share examples of how you've previously taken the initiative to learn something new, whether through self-study, online courses, or hands-on experience. This will demonstrate your commitment to personal and professional growth.
