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For Companies At a Glance
- Tasks: You'll manage client bookings, handle enquiries, and improve admin systems from the comfort of home.
- Company: Join Access Counselling, a leading online service providing affordable counselling across the UK.
- Benefits: Enjoy remote work flexibility with a part-time schedule of just 10 hours a week.
- Why this job: Make a real impact by supporting mental health while working in a collaborative and caring environment.
- Qualifications: No specific qualifications required; just bring your organisational skills and a passion for helping others.
- Other info: Work hours are Monday to Friday, 9.30am to 11.30am, perfect for students or side hustlers.
This role is working as an administrator for an established online counselling organisation called Access Counselling that offers low cost counselling to clients all over the UK. This post is remote and the employee works from home. The post is 10 hours per week, 9.30am-11.30am Monday-Friday.
The role will include:
- Booking in clients for appointments
- Dealing effectively with initial enquiries about counselling
- Dealing effectively with counsellor enquiries
- Managing cancellations
- Processing counsellor job applications
- Liaising with referral agencies
- Working collaboratively to improve administrative systems
- Passing on safeguarding concerns
- Being an ambassador for the organisation
Contact Detail:
Access Counselling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator ( home working)
✨Tip Number 1
Familiarise yourself with the online counselling sector. Understanding the nuances of how counselling works and the challenges faced by both clients and counsellors will help you stand out during any discussions.
✨Tip Number 2
Highlight your organisational skills. Since the role involves managing appointments and enquiries, be prepared to discuss specific tools or methods you use to stay organised and efficient in a remote working environment.
✨Tip Number 3
Demonstrate your communication skills. As you'll be liaising with various stakeholders, think of examples where you've effectively communicated complex information clearly and concisely, especially in a remote setting.
✨Tip Number 4
Show your commitment to safeguarding. Be ready to discuss your understanding of safeguarding principles and how you would handle concerns, as this is a crucial aspect of the role.
We think you need these skills to ace Administrator ( home working)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Administrator position. Tailor your application to highlight relevant experience in booking appointments, managing enquiries, and working collaboratively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experience in counselling organisations. Mention specific tasks you've handled that relate to the job, such as managing cancellations or processing applications.
Showcase Communication Skills: Since the role involves dealing with clients and counsellors, demonstrate your strong communication skills in your application. Provide examples of how you've effectively managed enquiries or resolved issues in past positions.
Express Your Passion: Convey your enthusiasm for the role and the mission of Access Counselling. Explain why you want to work in this field and how you can contribute to improving their administrative systems and being an ambassador for the organisation.
How to prepare for a job interview at Access Counselling
✨Show Your Organisational Skills
As an administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples of how you've successfully organised schedules or handled enquiries in previous roles.
✨Understand the Organisation's Mission
Familiarise yourself with Access Counselling and its commitment to providing low-cost counselling. Showing that you understand their mission will highlight your genuine interest in the role and the organisation.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing cancellations or dealing with difficult enquiries. Think through potential scenarios and how you would respond effectively.
✨Emphasise Your Communication Skills
Since the role involves liaising with clients and counsellors, it's crucial to showcase your communication abilities. Be ready to discuss how you ensure clear and effective communication in a remote working environment.
