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For Companies At a Glance
- Tasks: Support and improve the Planning Department's digital systems, focusing on Idox Uniform.
- Company: Join a Local Authority committed to enhancing community services through digital transformation.
- Benefits: Enjoy a hybrid work model with potential for contract extension and professional growth.
- Why this job: Be part of exciting digital initiatives that enhance user experience and streamline workflows.
- Qualifications: Experience with Idox Uniform or similar systems is essential; strong problem-solving skills required.
- Other info: Regular office visits are necessary; great opportunity for hands-on experience in digital transformation.
The predicted salary is between 30000 - 42000 £ per year.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Application Support Officer (UNIFORM) on a 3 months contract initially with a possibility of further extension.
ESSENTIAL: NEEDS EXPERIENCE OF USING "UNIFORM" IDOX
The Role
As an Application Support Officer, you will be responsible for the effective operation, support, and continuous improvement of the Planning Department’s digital systems, with a primary focus on the Idox Uniform platform. You will provide expert application support, system administration, and development services to ensure system stability, enhance performance, and support innovation aligned with statutory planning requirements. You will also play a key role in supporting digital transformation initiatives, improving user experience, streamlining workflows, and integrating planning systems with wider corporate platforms.
Key Responsibilities
- Application Support
- Provide 1st and 2nd line support for Uniform and related planning applications.
- Act as the main contact for troubleshooting and resolving system issues.
- Log and manage incidents and service requests using the IT service management system.
- Liaise with IT teams and external suppliers to escalate and resolve technical issues.
- System Administration & Configuration
- Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement).
- Manage user accounts, permissions, and roles in line with data protection policies.
- Maintain and develop workflows, templates, and reference data to support business efficiency.
- Support system upgrades, patching, and user acceptance testing (UAT).
- Integration & Development
- Assist with integration of Uniform with other corporate systems.
- Support data migration, cleansing, and transformation tasks.
- Contribute to the development of digital forms and online processes to improve customer service.
- Project & Change Support
- Participate in planning and delivery of digital transformation projects.
- Document system changes and business processes for knowledge sharing and audit purposes.
- Provide training and guidance to planning staff on new system features.
- Identify opportunities for digital improvements and support change management.
- Stakeholder Engagement & Reporting
- Work collaboratively with planning teams, IT, and external suppliers.
- Attend project meetings and workshops as a subject matter expert.
- Provide regular updates to the Planning Systems Manager and Digital Services Lead.
- Produce weekly status reports on progress, risks, and upcoming tasks.
Key Objectives
- Ensure a stable, well-supported, and optimally configured Uniform system.
- Maintain clear and up-to-date documentation of system configurations and support processes.
- Contribute technical expertise to digital transformation initiatives.
- Demonstrate improved system performance, user satisfaction, and operational efficiency.
What We’re Looking For
- Experience supporting and administering Idox Uniform or similar planning systems.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder engagement abilities.
- Experience with system integration, data management, and digital transformation.
- Hybrid but will need to be able to get to the office regularly.
If this sounds good to you, please apply for more information or contact us directly.
Contact Detail:
Aatom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Officer (UNIFORM)
✨Tip Number 1
Familiarise yourself with the Idox Uniform platform if you haven't already. Understanding its functionalities and common issues will give you a significant edge during interviews, as you'll be able to discuss your experience and insights confidently.
✨Tip Number 2
Network with professionals who are currently working in application support roles, especially those familiar with Uniform. Engaging in conversations can provide you with insider knowledge about the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved system performance or user experience in previous roles. Highlighting your problem-solving skills and successful projects will demonstrate your capability to contribute effectively.
✨Tip Number 4
Stay updated on the latest trends in digital transformation and application support. Being knowledgeable about current technologies and methodologies will show that you're proactive and ready to bring innovative ideas to the team.
We think you need these skills to ace Application Support Officer (UNIFORM)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with the Idox Uniform platform in your CV and cover letter. Detail specific instances where you've provided application support or system administration, as this is crucial for the role.
Showcase Problem-Solving Skills: In your application, include examples of how you've tackled technical issues or improved system performance in previous roles. This will demonstrate your analytical skills and ability to handle challenges effectively.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key responsibilities outlined in the job description. Mention your familiarity with digital transformation initiatives and how you can contribute to improving user experience.
Prepare for Stakeholder Engagement: Since stakeholder engagement is important for this role, mention any relevant experience you have in collaborating with teams or external suppliers. Highlight your communication skills and ability to provide training or guidance to others.
How to prepare for a job interview at Aatom Recruitment
✨Show Your Knowledge of Idox Uniform
Make sure to highlight your experience with the Idox Uniform platform during the interview. Be prepared to discuss specific features you've used and how you've supported or improved the system in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and how you liaised with IT teams or external suppliers to resolve problems effectively.
✨Engage with Stakeholders
Be ready to talk about your experience working with various stakeholders. Share examples of how you've communicated complex information clearly and collaborated with teams to achieve project goals.
✨Highlight Your Adaptability
Since the role involves supporting digital transformation initiatives, emphasise your ability to adapt to new technologies and processes. Discuss any relevant experiences where you've contributed to system upgrades or changes.
