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- Tasks: Assist customers with inquiries and provide excellent service in a dynamic contact centre environment.
- Company: Join Marks & Spencer's financial partner, dedicated to making banking sparkle with trusted values.
- Benefits: Enjoy hybrid working, competitive salary, and flexible shifts that fit your lifestyle.
- Why this job: Be part of a reputable brand, gain valuable experience, and contribute to a positive customer experience.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Shifts include evenings and weekends, with a supportive team to guide you.
The predicted salary is between 24000 - 33600 £ per year.
Full time
Salary starting at £24,000
Hybrid Working
Shifts - Our contact centre is open 8am-8pm 7 days a week so your working pattern would include working some weekends and evenings, but we'll chat through the shift patterns during the recruitment process.
Who we are.
We are Marks & Spencer's financial partner, and our aim is to bring the trusted M&S values to banking by Giving Money More Sparkle.
MSB Contact Centre Advisor employer: M&S Bank
Contact Detail:
M&S Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSB Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with Marks & Spencer's values and mission. Understanding their commitment to customer service and financial integrity will help you align your responses during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Prepare for questions related to customer service scenarios. As a Contact Centre Advisor, you'll need to showcase your problem-solving skills and ability to handle difficult situations, so think of examples from your past experiences that highlight these abilities.
✨Tip Number 3
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you're adaptable and willing to work within those hours can set you apart from other candidates.
✨Tip Number 4
Research common contact centre technologies and practices. Familiarity with CRM systems or call handling techniques can give you an edge, as it shows you're proactive and ready to hit the ground running in the role.
We think you need these skills to ace MSB Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the MSB Contact Centre Advisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a contact centre environment.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Marks & Spencer and how you can contribute to their mission of bringing trusted values to banking.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at M&S Bank
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Marks & Spencer's values and how they apply to their banking services. This will help you demonstrate that you align with their mission of bringing trust and sparkle to financial services.
✨Prepare for Shift Pattern Questions
Since the role involves working weekends and evenings, be ready to discuss your availability and flexibility. Think about how you can manage your time effectively and show that you're open to the shift patterns they require.
✨Showcase Your Customer Service Skills
As a Contact Centre Advisor, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues, highlighting your communication skills and empathy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.
