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- Tasks: Lead business readiness for a major Billing and CRM transformation.
- Company: Join Opus, a dynamic company driving impactful change in customer service.
- Benefits: Enjoy a hybrid work model and competitive PAYE rates.
- Why this job: Be at the forefront of transformation, shaping the future of contact centre operations.
- Qualifications: Expertise in tech integration, billing transformation, and strong stakeholder engagement required.
- Other info: This is a 6-month contract with opportunities for growth.
The predicted salary is between 54000 - 84000 £ per year.
Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.
Key Responsibilities:
- Lead business readiness planning aligned to project milestones
- Identify impacts across billing and CRM processes
- Engage stakeholders and drive change adoption
- Coordinate training and support for end users
- Manage go-live readiness and post-launch support
- Monitor risks and escalate readiness concerns
Ideal Experience:
- Expertise in receiving tech into a business ideally a contact centre / customer service
- Proven experience in billing transformation
- Background in contact centre environments
- Strong change management and stakeholder engagement skills
If this is of interest please apply with your latest CV and I will be in touch to discuss.
Business Change Manager employer: Opus Recruitment Solutions
Contact Detail:
Opus Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change Manager
✨Tip Number 1
Familiarise yourself with the latest trends in billing and CRM transformation. Understanding the current technologies and methodologies will help you speak confidently about your expertise during interviews.
✨Tip Number 2
Network with professionals in the contact centre and customer service sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the Business Change Manager role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed change in previous roles. Highlighting your experience in stakeholder engagement and training coordination will demonstrate your capability to handle the responsibilities of this position.
✨Tip Number 4
Research the company culture and values of StudySmarter. Tailoring your approach to align with our mission and demonstrating your enthusiasm for our work can set you apart from other candidates.
We think you need these skills to ace Business Change Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Change Manager. Familiarise yourself with key terms like 'business readiness planning' and 'stakeholder engagement' to tailor your application effectively.
Highlight Relevant Experience: In your CV, emphasise your experience in billing transformation and contact centre operations. Use specific examples that demonstrate your expertise in managing change and engaging stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the job description. Mention how your background aligns with the company's needs, particularly in change management and training coordination.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a role focused on business readiness.
How to prepare for a job interview at Opus Recruitment Solutions
✨Showcase Your Change Management Expertise
Be prepared to discuss your previous experiences in change management, particularly in contact centre environments. Highlight specific examples where you successfully led a transformation and how you engaged stakeholders throughout the process.
✨Understand the Business Context
Research the company’s current billing and CRM systems. Understanding their existing processes will allow you to speak knowledgeably about potential impacts and improvements, demonstrating your readiness for the role.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you would engage various stakeholders during the transformation. Prepare examples of how you've previously driven change adoption and managed resistance to ensure a smooth transition.
✨Discuss Training and Support Strategies
Be ready to outline your approach to training and supporting end users. Discuss any frameworks or methodologies you’ve used in the past to ensure that staff are well-prepared for new systems and processes.
