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- Tasks: Lead a team to manage Dynamics 365 CE & Power Platform support and drive service excellence.
- Company: Join a leading Microsoft Partner known for its people-centric culture and commitment to staff wellbeing.
- Benefits: Enjoy remote-first work, quarterly office meetups, and excellent employee benefits.
- Why this job: Be part of a strategic role that shapes customer relationships and enhances team dynamics.
- Qualifications: Must have experience in a senior Managed Services role and strong knowledge of Dynamics 365 CE.
- Other info: Sponsorship not offered; UK Citizens or those with ILR only.
The predicted salary is between 42000 - 98000 £ per year.
We’re hiring on behalf of a leading Microsoft Partner for a Managed Services Lead to take ownership of their Dynamics 365 CE & Power Platform support function. You’ll oversee a team of 3–4, drive service excellence, and act as a senior point of contact for escalations and small change requests.
This is a strategic, people-focused role suited for someone with:
- Several years in a senior Managed Services role within a Microsoft Partner
- Strong hands-on knowledge of Dynamics 365 CE & Power Platform
- Experience managing teams, processes, and client relationships
- Ability to step into a consultative role with customers when needed
The business is down to earth, people centric, and big on staff wellbeing with a flexible, remote-first culture and excellent benefits.
Apply now to play a key role in shaping their support function.
Dynamics 365 CE Managed Services Lead employer: Link Xperts
Contact Detail:
Link Xperts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE Managed Services Lead
✨Tip Number 1
Network with professionals in the Microsoft ecosystem. Attend relevant webinars, workshops, or local meetups to connect with others who work with Dynamics 365 CE and Power Platform. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Showcase your leadership skills by discussing your previous team management experiences in detail. Prepare examples of how you've successfully led teams, resolved conflicts, and driven service excellence in past roles.
✨Tip Number 3
Familiarise yourself with the latest updates and features of Dynamics 365 CE and Power Platform. Being knowledgeable about recent changes will demonstrate your commitment to staying current in the field and your ability to provide consultative support.
✨Tip Number 4
Prepare to discuss your approach to customer relationships. Think about how you can enhance client satisfaction and manage expectations effectively, as this is crucial for a role that involves direct customer interaction.
We think you need these skills to ace Dynamics 365 CE Managed Services Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Managed Services, particularly within a Microsoft Partner environment. Emphasise your hands-on knowledge of Dynamics 365 CE and Power Platform, as well as your team management skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss your leadership style and how you have successfully managed teams and client relationships in the past. Be sure to mention your consultative approach when dealing with customers.
Showcase Relevant Achievements: Include specific examples of your achievements in previous roles, such as successful projects or improvements in service delivery. Quantify your successes where possible to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Link Xperts
✨Showcase Your Leadership Skills
As a Managed Services Lead, you'll be overseeing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive service excellence.
✨Demonstrate Technical Expertise
Make sure you have a solid understanding of Dynamics 365 CE and Power Platform. Be ready to answer technical questions and discuss how you've applied your knowledge in previous roles. This will show that you can step into a consultative role when needed.
✨Prepare for Customer-Facing Scenarios
Since this role involves client relationships, think of examples where you've successfully handled customer interactions. Prepare to discuss how you manage escalations and small change requests, as well as how you ensure customer satisfaction.
✨Emphasise Cultural Fit
The company values a down-to-earth and people-centric culture. During the interview, express your alignment with these values. Share experiences that highlight your commitment to staff wellbeing and how you foster a positive team environment.
