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- Tasks: Lead a dynamic reservations team, converting inquiries into sales and ensuring top-notch guest experiences.
- Company: Join Cheval Collection, a luxury hospitality brand expanding across London, Edinburgh, and Dubai.
- Benefits: Enjoy competitive salary, annual bonus, 30 days leave, health support, and career progression opportunities.
- Why this job: Be part of an award-winning team that values service excellence and offers a vibrant work culture.
- Qualifications: Experience in luxury hospitality, strong leadership skills, and a passion for customer service are essential.
- Other info: Hybrid working available; must be eligible to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Cheval Collection are looking for a Reservations Team Leader to support our central reservations team for a fixed term of one year. Our central reservations team of 10 reservations professionals provides a support sales service for our 14 luxury properties in London, Edinburgh and Dubai. Cheval Collection is a company focused on international growth and evolving our brands Cheval Residences, Cheval Maison and MY Locanda.
As a Reservation Team Leader you will have proven experience as a Reservations Agent in a fast-paced environment and be ready to take your career to the next level. You will have a good understanding of sales and reservations operations and optimising revenue via yield management in the 5-star luxury market. You will work closely with the Head of Reservations and the Assistant Reservations Manager to promote a sales-driven culture within the reservations team, ensuring all enquiries are converted into sales and that revenue targets are achieved.
A large part of your role as a Reservations Team Leader will involve supervising, guiding and training the team. You will be a systems super user and will be responsible for training new starters. You will ensure that the team are performing to the company standards and that all of our guests are receiving an excellent guest experience.
We cover reservations 7 days a week between the hours of 8am and 8pm, so a varied shift pattern is expected, including weekends.
As Reservations Team Leader, some of your duties will include:
- Working as part of the reservations team to take reservation enquiries and convert them to sales
- Conducting daily team briefings and adjusting team priorities throughout the day
- Coaching and supporting the reservations team on a day-to-day basis
- Ensuring service excellence, standards and sales is the culture within the team
- Compiling key sales and product information and communicating with the team
- Establishing and maintaining good relationships with key agents, bookers and corporate contacts.
We would love to hear from you if you:
- Are an experienced reservation agent from a luxury hospitality business (hotels or apartments)
- Are an inspirational team leader with experience in supervising and training
- Have an excellent eye for detail with a passion for service excellence and delivery
- Are committed to maximising revenue and making every sales connection count
- Enjoy connecting with people and building relationships
- Have a positive attitude in everything you do
- Possess strong communication skills at all levels
In return we can offer you:
- Competitive salary
- Annual bonus
- 30 days annual leave (increasing with service, including public holidays)
- Life Assurance
- Career progression
- Health & Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning & Development opportunities
- And many more benefits!
If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!
Helpful to know: The role is based at 114a Cromwell Road, London with the opportunity for hybrid working. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Contact Detail:
Cheval Residences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Team Leader
✨Tip Number 1
Familiarise yourself with the luxury hospitality market, especially in reservations and yield management. Understanding the nuances of this sector will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Network with professionals in the luxury hospitality industry. Attend events or join online forums where you can connect with others who work in reservations or hotel management. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in training and supervising teams. Think of specific examples where you've successfully motivated a team or improved performance, as this will be crucial for the Reservations Team Leader role.
✨Tip Number 4
Research Cheval Collection and its properties thoroughly. Knowing their brand values, recent developments, and customer service standards will allow you to tailor your conversation and demonstrate your genuine interest in the company.
We think you need these skills to ace Reservations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Reservations Agent, particularly in luxury hospitality. Emphasise any leadership roles or training experiences you've had, as these are crucial for the Reservations Team Leader position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to lead a team. Mention specific examples of how you've maximised revenue or improved team performance in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, relationship-building, and sales optimisation. Use keywords from the job listing to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Reservations Team Leader role.
How to prepare for a job interview at Cheval Residences
✨Showcase Your Leadership Skills
As a Reservations Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully supervised and trained teams in the past, highlighting any specific achievements or improvements you made.
✨Understand the Luxury Market
Familiarise yourself with the luxury hospitality sector, particularly in reservations and yield management. Be ready to discuss how you can optimise revenue and enhance guest experiences, as this will be key to your role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think about past experiences where you turned a challenging reservation into a successful sale.
✨Emphasise Communication Skills
Strong communication is vital in this role. Be prepared to discuss how you build relationships with clients and team members, and provide examples of how effective communication has led to successful outcomes in your previous roles.
