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- Tasks: Welcome guests, manage bookings, and assist with events in a dynamic law firm environment.
- Company: Portico is a leading guest services provider with over 15 years of experience in the UK & Ireland.
- Benefits: Enjoy holiday allowance, pension, life insurance, and discounts at top retailers.
- Why this job: Join a vibrant community that values hard work, fun, and personal growth in a prestigious setting.
- Qualifications: Bubbly personality, excellent people skills, and experience in client services or hospitality are essential.
- Other info: Flexible shifts and an award-winning training academy to help you thrive.
The predicted salary is between 18600 - 26000 £ per year.
Portico are currently recruiting for an Executive Receptionist (Client Support Executive), based at the Birmingham offices of one of the largest law firms in the world.
As a Client Support Executive, you will work across all areas of the Client Support. From providing a friendly welcome at reception to all visitors and guests, to assisting in booking and facilitating onsite meetings and events. You will also get involved with other ad-hoc daily tasks and requests via email, phone and the service desk app.
Hours: 35 hours per week, shifts are from 08:00 - 16:00 or 09:30 - 17:30
Salary: £23,400 per annum
Applicants must have a bubbly personality and excellent people skills, giving them the ability to build long lasting relationships. They will have the ability to work well under pressure, as well as the ability to multi-task and manage their day effectively to balance the needs of visiting guests with room bookings and events management.
Experience of delivering 5-star service within a busy corporate or hotel environment is essential. Experience in a client services role and previous experience in a law firm would be advantageous.
What's in it for you?
- Holiday allowance and Enhanced annual leave.
- Pension.
- Life insurance.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour private helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme.
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services. Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.
Why Portico?
Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Receptionist
✨Tip Number 1
Familiarise yourself with the company culture at Portico. They value a bubbly personality and excellent people skills, so think about how you can showcase your friendly and engaging nature during any interactions.
✨Tip Number 2
Highlight your experience in delivering 5-star service in busy environments. Be prepared to discuss specific examples of how you've managed multiple tasks under pressure while maintaining high service standards.
✨Tip Number 3
Research the law firm you'll be supporting. Understanding their values and operations can help you tailor your approach and demonstrate your commitment to providing exceptional client support.
✨Tip Number 4
Network with current or former employees of Portico if possible. They can provide insights into the role and company culture, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Executive Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly in a corporate or hotel environment. Emphasise any roles where you provided 5-star service and mention specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your bubbly personality and excellent people skills. Use examples from your past experiences to demonstrate how you can build long-lasting relationships and manage multiple tasks effectively.
Highlight Relevant Experience: If you have experience working in a law firm or similar environments, make sure to highlight this in your application. Mention specific tasks you handled that relate to the responsibilities of the Executive Receptionist role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves client interaction.
How to prepare for a job interview at Portico
✨Show Your Personality
As an Executive Receptionist, a bubbly personality is key. Make sure to let your friendly nature shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your people skills.
✨Demonstrate Multi-tasking Abilities
Prepare examples of how you've successfully managed multiple tasks in previous roles. Discuss specific situations where you balanced competing priorities, especially in a busy environment, to show that you can handle the demands of the position.
✨Highlight Relevant Experience
If you have experience in client services or within a law firm, make sure to emphasise this during your interview. Share stories that illustrate your ability to deliver 5-star service and how it aligns with Portico's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if Portico is the right fit for you. Consider asking about training opportunities or team dynamics.
