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- Tasks: Lead and enhance our repairs service to ensure resident satisfaction.
- Company: West Kent is dedicated to providing safe, well-maintained homes for everyone.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Join us in making a real difference in people's lives through quality housing services.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: This role is pivotal in shaping our new strategic plan for the future.
The predicted salary is between 43200 - 72000 £ per year.
At West Kent, we believe everyone deserves a safe, well-maintained home and that starts with a repairs service that consistently delivers for our residents. We already achieve high levels of customer satisfaction, and we’re proud of the service we provide. We have high ambitions for the service following the launch of our new strategic plan this year and are looking for a Head of Repairs.
Locations
Head of Repairs employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Repairs
✨Tip Number 1
Familiarise yourself with West Kent's mission and values. Understanding their commitment to providing safe, well-maintained homes will help you align your experience and vision with theirs during discussions.
✨Tip Number 2
Research the current repairs service and any recent changes or improvements they have made. Being knowledgeable about their operations will allow you to suggest relevant ideas and demonstrate your proactive approach.
✨Tip Number 3
Network with professionals in the housing and repairs sector. Engaging with others in the field can provide insights into industry trends and challenges, which you can reference in conversations with West Kent.
✨Tip Number 4
Prepare to discuss your leadership style and how it aligns with fostering a high-performing team. Highlighting your ability to motivate and manage staff effectively will be crucial for a role like Head of Repairs.
We think you need these skills to ace Head of Repairs
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Repairs position at West Kent. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in repairs management or related fields. Use specific examples that demonstrate your ability to lead a team and improve service delivery.
Showcase Customer Satisfaction Focus: Since West Kent values high levels of customer satisfaction, include examples of how you've successfully enhanced customer experiences in past roles. This could be through innovative solutions or effective communication.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for providing safe and well-maintained homes. Make sure to connect your personal values with those of West Kent.
How to prepare for a job interview at West Kent Housing Association
✨Understand the Company’s Values
Before your interview, take some time to research West Kent's mission and values. Understanding their commitment to providing safe and well-maintained homes will help you align your answers with their goals.
✨Showcase Your Leadership Experience
As a Head of Repairs, you'll need strong leadership skills. Be prepared to discuss your previous experiences in managing teams, resolving conflicts, and driving improvements in service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've successfully handled repairs or maintenance issues, and be ready to explain your thought process and outcomes.
✨Highlight Customer Satisfaction Initiatives
Since West Kent prides itself on high levels of customer satisfaction, be sure to mention any initiatives you've implemented in the past that improved customer service or engagement in your previous roles.
