Infrastructure Operations Engineer

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Infrastructure Operations Engineer is responsible for supporting the Sr. Infrastructure Operations Engineer with the end-to-end delivery of Voice and Data Infrastructure services in support of WarnerMedia production and associated business operations, located within WarnerMedia production locations, core campuses as well as global offices and remote temporary locations.

In this position, you will work closely with the Sr. Infrastructure Operations Engineer, WarnerMedia’s Technology and Operations groups to ensure that the network and telephony infrastructure needs are fully addressed, from inception to requirement gathering to delivery and ongoing support. The Infrastructure Operations Engineer will also be responsible for supporting the Sr. Infrastructure Operations Engineer working alongside third parties and partners to ensure that work is being performed according to budgets and schedules, all while ensuring that quality and business agility needs are fully addressed.

This full-time support position requires a candidate who is confident at communicating effectively with senior management level and to a wide, diverse team, is flexible, pro-active, efficient, organized and can work using their own initiative. Additionally, the ability to juggle effectively, project manage multiple tasks and initiatives from multiple individuals and to be one step ahead is essential.

Your Role Accountabilities:

• Management of on-premise comms closets, cabling and data centres.
• Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and workplace support services.
• Coordination of 3rd parties during project work or service outages including root cause analysis.
• Assist in the collation of accurate asset, billing and service-related documentation.
• Provides support to AV and VC equipment in meeting rooms and spaces.
• Proactive meeting room checks.
• Meeting room “how to” support.

Qualifications, Experiences & Requirements:

• Demonstrable experience of working within a managed service environment.
• Demonstrable experience of working within a technical environment.
• Extensive experience related to problem resolution.
• Experience in a customer service orientated environment.
• Intermediate level MS Office skills (Including Outlook, Word and Excel).
• Working in the media sector, preferably in the film/television production industry.
• Experience in working within studio environments and associated financial operating models.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD: Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.