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- Tasks: Be the go-to person for customer queries and manage orders with a smile.
- Company: Join a dynamic team focused on delivering exceptional customer care.
- Benefits: Enjoy a supportive work environment with flexible shifts and growth opportunities.
- Why this job: Make a real impact by helping customers while developing valuable skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: 1 in 4 Saturday shifts required; we value diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Summary of the role: The Customer Care / Prescription Management Advisor will be responsible for delivering an outstanding customer experience as the main point of contact for all day-to-day customer queries. They will also be responsible for placing and managing orders, answering calls, providing product information, and helping the customers by being informative, empathetic, and eager to solve queries quickly, politely, and professionally.
Shifts: Monday to Friday 08.30am - 5.00pm; 1 in 4 Saturday shift required - 8am till 1pm.
Main Responsibilities:
- Managing incoming calls and customer service enquiries via email in a timely manner
- Process customer orders received via inbound and outbound telephone, email, post or EPS
- All aspects of prescription management
- Identifying and assessing customer needs
- Open and maintain customer accounts by recording up to date and accurate account information
- Resolve product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Meet personal/team targets as required
- Show sensitivity and discretion to our customers and understand the need for strict confidentiality at all times
- Develop strong relationships with the customers to support retention and growth
- Record all customer complaints as per the current process
- Identify opportunities to refer to product specialists
- Complete additional tasks as required to support the team
Skills:
- Excellent communication and listening skills
- Ability to deal with customer complaints
- Confident telephone manner
If you are interested in our job offer, please apply today or give us a call. Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received. If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful.
Baker Recruitment Group is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. We act as an employment business in relation to this vacancy.
Customer Care Advisor employer: Baker Recruitment Group Ltd
Contact Detail:
Baker Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer queries.
✨Tip Number 2
Showcase your empathy and problem-solving skills in your conversations with us. Think of examples from your past experiences where you successfully resolved a customer's issue, as this will demonstrate your suitability for the role.
✨Tip Number 3
Research our company values and customer care philosophy. Being able to articulate how your personal values align with ours can set you apart and show that you're genuinely interested in joining our team.
✨Tip Number 4
Prepare questions to ask us about the role and the team dynamics. This not only shows your enthusiasm but also helps you assess if this is the right fit for you, making the conversation more engaging.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication skills. Use specific examples that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care. Mention how your skills align with the responsibilities of the role, such as managing calls and resolving complaints.
Showcase Your Soft Skills: In your application, emphasise your excellent communication and listening skills. Provide examples of how you've dealt with customer complaints or difficult situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baker Recruitment Group Ltd
✨Showcase Your Communication Skills
As a Customer Care Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or complaints.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or resolving complaints. Think of specific instances where you turned a negative experience into a positive one. This will show your problem-solving skills and empathy.
✨Understand the Company’s Values
Research the company’s mission and values before the interview. Be ready to discuss how your personal values align with theirs, especially regarding customer service and confidentiality. This shows that you are genuinely interested in the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and commitment to contributing positively to the team.
