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For Companies At a Glance
- Tasks: Be the friendly face for clients, ensuring top-notch service during their stay.
- Company: Join a leading luxury rehabilitation facility known for exceptional care and hospitality.
- Benefits: Enjoy a professional environment with opportunities to make a real difference in people's lives.
- Why this job: This role offers a unique chance to blend high-end service with meaningful client interactions.
- Qualifications: Experience in luxury hospitality or high-end service is essential; empathy and organisation are key.
- Other info: A full UK licence and own car are required for travel to various sites.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about providing exceptional service and making a meaningful difference in people's lives? We are seeking a warm, professional, and discreet individual with a background in high-end hospitality or events to join our client's team at a leading luxury rehabilitation facility.
About Us
Our client provides world-class, discreet care for individuals. They combine clinical excellence with a five-star hospitality experience, ensuring their clients feel safe, supported, and respected throughout their recovery journey.
The Role
As a VIP Client Services Executive, you will be the first point of contact for their clients, ensuring they receive an impeccable level of service throughout their stay. You'll work closely with clinical and operations teams to deliver a personalised experience in a calm, confidential, and highly professional environment.
Key Responsibilities:
- Greet and support clients with warmth, professionalism, and discretion
- Coordinate daily schedules and assist clients with personal needs or requests
- Maintain a welcoming, clean, and luxurious environment
- Liaise with housekeeping, kitchen, and wellness teams to ensure seamless service
- Uphold confidentiality and sensitivity at all times
About You:
- Background in luxury hospitality, private healthcare, or high-end service environments
- Empathetic and calm under pressure
- Excellent interpersonal and communication skills
- Highly organised and detail-oriented
- Discreet, trustworthy, and respectful of client privacy
- Full UK licence and own car (you will be office based in the S11 area of Sheffield and will be expected to travel to sites based in the Peak District as and when required)
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Client Services Executive
✨Tip Number 1
Research the luxury rehabilitation industry and understand the specific needs of clients in this environment. Familiarising yourself with the nuances of high-end service will help you demonstrate your passion and knowledge during any interviews.
✨Tip Number 2
Network with professionals in the luxury hospitality and private healthcare sectors. Attend relevant events or join online forums to connect with individuals who can provide insights or even referrals for the VIP Client Services Executive role.
✨Tip Number 3
Prepare to showcase your interpersonal skills through role-playing scenarios. Practising how to handle various client situations with warmth and professionalism will help you feel more confident and ready for the real thing.
✨Tip Number 4
Highlight your organisational skills by creating a mock schedule for a hypothetical client. This will not only demonstrate your attention to detail but also your ability to manage multiple requests seamlessly, which is crucial for this role.
We think you need these skills to ace VIP Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality or high-end service environments. Emphasise any roles where you provided exceptional client service, as this is crucial for the VIP Client Services Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples from your past experiences that demonstrate your ability to remain calm under pressure and maintain discretion.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and communication skills. Provide examples of how you've successfully liaised with different teams to ensure seamless service, as this is a key responsibility of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the VIP Client Services Executive role.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Hospitality Experience
Make sure to highlight your background in luxury hospitality or high-end service environments. Share specific examples of how you've provided exceptional service and created memorable experiences for clients.
✨Demonstrate Empathy and Calmness
During the interview, convey your ability to remain calm under pressure and show empathy towards clients. Use scenarios from your past experiences where you successfully managed challenging situations with grace.
✨Emphasise Communication Skills
Excellent interpersonal and communication skills are crucial for this role. Be prepared to discuss how you effectively communicate with clients and team members, ensuring a seamless service experience.
✨Highlight Organisational Skills
As a VIP Client Services Executive, being highly organised is key. Discuss your methods for managing schedules and personal requests, and provide examples of how your attention to detail has positively impacted client experiences.
