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For Companies At a Glance
- Tasks: Be the friendly face for clients, ensuring top-notch service during their stay.
- Company: Join a leading luxury rehabilitation facility known for exceptional care and hospitality.
- Benefits: Enjoy a professional environment with opportunities to make a real difference in people's lives.
- Why this job: This role offers a unique blend of high-end service and meaningful client interactions.
- Qualifications: Experience in luxury hospitality or high-end service is essential; empathy and organisation are key.
- Other info: A full UK licence and own car are required for travel to various sites.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about providing exceptional service and making a meaningful difference in people’s lives? We are seeking a warm, professional, and discreet individual with a background in high-end hospitality or events to join our clients team at a leading luxury rehabilitation facility.
About Us
Our client provides world-class, discreet care for individuals. They combine clinical excellence with a five-star hospitality experience, ensuring their clients feel safe, supported, and respected throughout their recovery journey.
The Role
As a VIP Client Services Executive, you will be the first point of contact for their clients, ensuring they receive an impeccable level of service throughout their stay. You’ll work closely with clinical and operations teams to deliver a personalised experience in a calm, confidential, and highly professional environment.
Key Responsibilities:
- Greet and support clients with warmth, professionalism, and discretion
- Coordinate daily schedules and assist clients with personal needs or requests
- Maintain a welcoming, clean, and luxurious environment
- Liaise with housekeeping, kitchen, and wellness teams to ensure seamless service
- Uphold confidentiality and sensitivity at all times
About You:
- Background in luxury hospitality, private healthcare, or high-end service environments
- Empathetic and calm under pressure
- Excellent interpersonal and communication skills
- Highly organised and detail-oriented
- Discreet, trustworthy, and respectful of client privacy
- Full UK licence and own car (you will be office based in the S11 area of Sheffield and will be expected to travel to sites based in the Peak District as and when required)
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
VIP Client Services Executive employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Client Services Executive
✨Tip Number 1
Familiarise yourself with the luxury rehabilitation industry. Understanding the nuances of high-end service and client expectations will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the luxury hospitality and healthcare sectors. Attend relevant events or join online forums to connect with individuals who can provide insights or referrals.
✨Tip Number 3
Prepare to demonstrate your interpersonal skills in a practical way. Consider role-playing scenarios where you might need to handle difficult situations with clients, showcasing your calmness and empathy.
✨Tip Number 4
Research the specific facility and its values. Tailoring your conversation to reflect their commitment to discretion and exceptional service will show that you are genuinely interested in the role.
We think you need these skills to ace VIP Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality or high-end service environments. Emphasise any roles where you provided exceptional client service, as this is crucial for the VIP Client Services Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples from your past experiences that demonstrate your ability to remain calm under pressure and maintain confidentiality.
Highlight Relevant Skills: In your application, focus on skills such as excellent interpersonal communication, organisation, and attention to detail. These are key attributes for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for this role.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Hospitality Experience
Make sure to highlight your background in luxury hospitality or high-end service environments. Share specific examples of how you've provided exceptional service and created memorable experiences for clients.
✨Demonstrate Empathy and Calmness
During the interview, convey your ability to remain calm under pressure and show empathy towards clients. Use scenarios from your past experiences to illustrate how you handled challenging situations with grace and professionalism.
✨Emphasise Communication Skills
Excellent interpersonal and communication skills are crucial for this role. Be prepared to discuss how you effectively communicate with clients and team members, ensuring a seamless experience for everyone involved.
✨Discuss Organisational Skills
As a VIP Client Services Executive, being highly organised is key. Talk about your methods for managing schedules and personal requests, and provide examples of how your attention to detail has positively impacted client satisfaction.
