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For Companies At a Glance
- Tasks: Support customers with inquiries and manage relationships to ensure satisfaction.
- Company: Join a dynamic team focused on innovative Device Intelligence solutions.
- Benefits: Enjoy flexible working options and a supportive work culture.
- Why this job: Be part of a team that values growth, communication, and customer success.
- Qualifications: Experience in customer support or account management is essential.
- Other info: Ideal for those passionate about IoT and eager to learn.
The predicted salary is between 28800 - 42000 £ per year.
We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational and prioritization.
- An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base.
- An experience and/or excellent understanding of dealing with billing and contractual matters in a B2B environment.
- Fluent written and verbal communication in English are required.
- Excellent communication, listening and analytical skills (mandatory).
- Excellent time management, organizational and prioritization skills.
- General understanding about IoT products and solutions.
- Structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop while identifying opportunities over self-reflection.
Customer Support Specialist employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in Customer Success and Account Management. Understanding how to retain and grow a customer base is crucial, so be prepared to discuss specific strategies you've used in past roles.
✨Tip Number 2
Brush up on your knowledge of billing and contractual matters, especially in a B2B context. Being able to demonstrate your understanding of these processes will set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by preparing for potential role-play scenarios during the interview. Practice articulating your thoughts clearly and concisely, as this will be key in a customer support role.
✨Tip Number 4
Research IoT products and solutions relevant to our company. Having a general understanding of these technologies will not only impress us but also help you relate better to the customers you'll be supporting.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, account management, and any specific achievements related to customer retention and growth. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of B2B environments and your experience with billing and contractual matters. Share specific examples that demonstrate your communication skills and ability to manage customer relationships effectively.
Showcase Your Skills: Highlight your analytical skills and time management abilities in your application. Provide examples of how you've successfully prioritised tasks in a demanding environment, and mention any experience you have with IOT products and solutions.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no grammatical errors or typos. Clear and concise communication is key, so make sure your writing reflects your excellent communication skills.
How to prepare for a job interview at Ascendion
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your past roles where you successfully managed customer relationships. Highlight any instances where you contributed to customer retention or growth, as this aligns perfectly with what the company is looking for.
✨Demonstrate Your Understanding of B2B Billing
Since the role involves dealing with billing and contractual matters, brush up on your knowledge of B2B billing processes. Be ready to explain how you've handled similar situations in the past, showcasing your analytical skills and attention to detail.
✨Communicate Clearly and Effectively
Fluency in English is a must, so practice articulating your thoughts clearly. During the interview, focus on active listening and ensure you respond thoughtfully to questions, demonstrating your excellent communication skills.
✨Exhibit Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks in a demanding environment. Share examples of how you stay organised and methodical, especially when handling multiple customer inquiries or issues simultaneously.
