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- Tasks: Support clients with index product inquiries and verify financial data.
- Company: Join a leading organisation in finance and technology, known for innovation.
- Benefits: Enjoy remote work flexibility and world-class training opportunities.
- Why this job: Kickstart your finance career in a dynamic environment with potential for permanent roles.
- Qualifications: Bachelor's/Master's in Finance or Economics; strong customer service skills required.
- Other info: Immediate start available; 12-month temporary contract with onsite training in London.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leading organization in finance, technology and financial news sector, is looking for a diligent and highly motivated individual with excellent customer service skills and a passion for finance to join their dynamic team. This is a 12-month temporary contract with an immediate start date. This is a remote role with 1 week of onsite training in the City of London.
This is a great opportunity for finance graduates to begin their career within a leading organisation in the technology and finance industry. Successful applicants will receive world-class training, work in a complex and exciting environment and will have the opportunity to apply for permanent roles within the business.
The successful candidate will be working on the company's help desk. They will be the primary point of contact for clients seeking assistance regarding index products. As part of this, they will be confirming financial data, sourcing data, corresponding with index and custom basket providers and also interacting with internal stakeholders.
Applicants should have demonstrable interest in Indices & financial markets in general, prior experience within customer service, extremely good communication skills and be confident to engage with finance professionals over the phone. Ability to multi-task, attention to detail and ability to maintain focus and motivation while working in a fast-paced environment is essential.
Key Responsibilities:- Engage with clients to address inquiries related to the index product, providing comprehensive and effective solutions.
- Verify and confirm financial data accurately to maintain the integrity of the information provided to clients.
- Source data from various channels to ensure the accuracy and completeness of information within the index product.
- Maintain seamless communication and foster strong relationships with index and custom basket providers.
- Closely collaborate with internal stakeholders.
- Maintain a high level of professionalism and articulate communication when handling client requests.
- Bachelor's/Master's degree in Finance, Economics, or similar discipline.
- Fantastic customer service skills and ability to engage with finance professionals is a must.
- Prior experience / strong knowledge and understanding of the Indices is preferred.
- Proven ability to collaborate with both external and internal stakeholders.
- Ability to prioritize tasks in a fast pace changing environment.
- Self-motivated, task-oriented, and high degree of professionalism and integrity.
- Take ownership and be proactive with key areas of responsibilities.
- Strong attention to detail.
- High proficiency in Microsoft Excel and experience with any programming languages.
- Motivation to grow and develop within the organisation and strong desire to progress.
Unfortunately, we are only able to contact applicants who are successful to interview stage. We are an equal opportunities employer and welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are based on merit.
Contact Detail:
Project Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Graduate - Index Product - Client Support
✨Tip Number 1
Familiarise yourself with index products and financial markets. Understanding the basics of how indices work and their significance in finance will help you engage more confidently with clients and demonstrate your passion for the field.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct client interaction, practice active listening and effective communication techniques to ensure you can address client inquiries efficiently and professionally.
✨Tip Number 3
Network with professionals in the finance industry. Attend webinars or local finance events to connect with individuals who work in similar roles. This can provide insights into the job and may even lead to referrals.
✨Tip Number 4
Prepare for a fast-paced environment by honing your multitasking abilities. Practice managing multiple tasks simultaneously, as this will be crucial when handling client requests and collaborating with various stakeholders.
We think you need these skills to ace Finance Graduate - Index Product - Client Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your educational background in Finance or Economics, as well as any relevant customer service experience. Emphasise skills that align with the job description, such as communication and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for finance and your understanding of index products. Mention specific experiences that demonstrate your customer service skills and ability to engage with finance professionals.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Excel and any programming languages you know. These technical skills are crucial for the role and should be prominently featured.
Show Enthusiasm for the Role: Express your motivation to grow within the organisation and your eagerness to take on responsibilities. Companies appreciate candidates who are proactive and show a genuine interest in their work.
How to prepare for a job interview at Project Recruit
✨Show Your Passion for Finance
Make sure to express your genuine interest in finance and indices during the interview. Share any relevant experiences or projects that highlight your enthusiasm for the field, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Since the role involves client support, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've effectively handled client inquiries and resolved issues in the past.
✨Prepare for Technical Questions
Brush up on your knowledge of financial data and indices. Be ready to answer questions related to these topics, as well as demonstrate your proficiency in Microsoft Excel and any programming languages you may know.
✨Practice Articulate Communication
As you'll be engaging with finance professionals, it's crucial to communicate clearly and professionally. Practise articulating your thoughts and responses to common interview questions to ensure you come across as confident and knowledgeable.
