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For Companies At a Glance
- Tasks: Support the Policy and Customer Standards team with administrative tasks and community engagement.
- Company: Bield is a leading provider of housing and support services for older people in Scotland.
- Benefits: Enjoy hybrid working, 34 days annual leave, and access to health and wellbeing initiatives.
- Why this job: Join a mission-driven organisation focused on enhancing the lives of older adults in your community.
- Qualifications: Experience in administration and ICT systems; qualifications in relevant fields are a plus.
- Other info: This is a maternity cover role, offering flexible working arrangements.
The predicted salary is between 24000 - 36000 £ per year.
New opportunity within the Policy and Customer Standards team - Customer Standards Administrator - Hybrid working arrangements, with the office base in Edinburgh or Glasgow (Maternity cover).
About Bield
Bield is one of the largest providers of housing and support services to older people in Scotland. Our new corporate strategy, Setting the Pace, details our ambitions to play a leading role in meeting the housing needs of older people in Scotland by providing high-quality, highly responsive and personalised services. Our tenants are at the heart of everything we do, and our vision is for independent living, with our tenants at the centre of an integrated network of preventative services, within established communities, to support healthy ageing in place.
The Role
The Customer Standards Administrator role provides a professional and efficient administrative service to the Policy and Customer Standards Team supporting and assisting with the coordination of Policy and Customer Standards activities in accordance with the Team objectives and the relevant regulatory requirements.
Among other duties, the key responsibilities the Customer Standards Administrator will have will relate to:
- Community Engagement and Tenant Participation
- Income Maximisation activities
- Policy and Procedures
Hours of work are 21 hours per week, Tuesday to Thursday 9.00am - 5.00 pm. A different arrangement of days can be agreed. Please note this is a fixed term post covering a period of maternity leave and is expected to end on 31 October 2025.
The Candidate
The successful candidate will have:
- Experience of delivering administrative services;
- Experience using ICT systems for information management, production of reports as well as using Microsoft Office 365;
- Excellent communication skills.
Relevant qualification in Housing, Public/Business Administration or Residential Property Management would be desirable but not essential.
We offer
Bield aspires to be an employer of choice, and our people are at the heart of our success. In return for your valuable contribution, Bield will also offer you:
- A competitive salary benchmarked within the market
- 34 days’ annual leave each year (pro-rated for part time)
- Access to a wide range of learning and development opportunities
- Contributory pension scheme with generous employer contributions
- Enhanced company sick and family friendly pay
- Access to Simply Health healthcare cash plan and discounts on shopping, meals out and other activities.
- Access to savings and borrowing via credit union
- Cycle to Work Scheme
- Employee Assistance Programme and other initiatives to support your wellbeing
If you’d like further information or if you require this information in an alternative format, please get in touch on the details on our recruitment portal.
Customer Standards Administrator (Maternity Cover) employer: Bield Housing Association
Contact Detail:
Bield Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Standards Administrator (Maternity Cover)
✨Tip Number 1
Familiarise yourself with Bield's corporate strategy, 'Setting the Pace'. Understanding their vision for independent living and how they aim to meet the housing needs of older people will help you align your responses during interviews and discussions.
✨Tip Number 2
Highlight any experience you have in community engagement or tenant participation. Since these are key responsibilities of the role, showcasing relevant examples can demonstrate your suitability and passion for the position.
✨Tip Number 3
Brush up on your ICT skills, particularly with Microsoft Office 365. Being proficient in these tools is essential for the role, so consider doing a quick online course or tutorial to refresh your knowledge before applying.
✨Tip Number 4
Network with current or former employees of Bield if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Standards Administrator (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Standards Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in delivering administrative services and using ICT systems. Provide specific examples of how you've successfully managed similar tasks in previous roles.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples in your application that demonstrate your ability to engage with tenants and stakeholders effectively.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bield Housing Association
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Customer Standards Administrator. Be prepared to discuss how your previous experience aligns with community engagement, tenant participation, and administrative tasks.
✨Showcase Your Communication Skills
Since excellent communication skills are essential for this role, think of examples from your past experiences where you effectively communicated with tenants or colleagues. Be ready to demonstrate how you can convey information clearly and professionally.
✨Familiarise Yourself with ICT Systems
As the role involves using ICT systems for information management and report production, brush up on your knowledge of Microsoft Office 365 and any other relevant software. You might be asked about your proficiency during the interview, so be prepared to discuss specific tools you've used.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. This could include inquiries about the team dynamics, the company's approach to tenant participation, or how success is measured in this role. It shows your interest and helps you gauge if the company is the right fit for you.
