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For Companies At a Glance
- Tasks: Lead eCommerce strategy, enhance digital customer journey, and manage a dynamic team.
- Company: Join a high-growth premium retail brand focused on innovation and exceptional customer experiences.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of digital commerce, shaping user experiences and driving brand success.
- Qualifications: Experience in senior eCommerce roles, strong leadership skills, and a passion for customer-centric design.
- Other info: Opportunity to work with cross-functional teams and stay ahead in a fast-paced digital landscape.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Consumer Additions are pleased to be partnered with a high-growth premium retail brand who are looking for a Head of E-Commerce. The Head of eCommerce will be responsible for leading online commercial performance and enhancing the end-to-end digital customer journey. This senior role will set the strategic direction for the website’s design, content, and optimisation, working closely with internal teams and external partners to deliver an engaging and effective online experience.
The ideal candidate will bring a strategic mindset and strong expertise in digital commerce and user experience, with a proven ability to drive growth through data-led decision-making and customer-focused improvements. This role also involves managing a lean team and collaborating across departments to ensure a consistent and high-quality experience across all digital touchpoints.
Key Responsibilities:
- Digital User Experience: Define and implement a strategic roadmap to enhance the digital customer journey, ensuring the site aligns with brand values and supports discovery, consideration, and conversion. Focus on user-centric improvements including personalisation, loyalty, and retention.
- Sales & Performance Metrics: Manage day-to-day trading activities and performance metrics, using analytics and customer insight to optimise conversion and customer value.
- Website Development & Optimisation: Lead the web development roadmap and budget, collaborating with internal teams and external partners to deliver updates that improve site functionality and user satisfaction.
- Omnichannel Integration: Drive initiatives to create a seamless experience across digital and physical touchpoints, ensuring consistency in service and brand presentation.
- Team Leadership: Inspire, mentor, and grow a capable ecommerce team, encouraging innovation and continuous improvement.
- Cross-Functional Collaboration: Partner with key internal teams across Technology, Marketing, Creative, Product, and Retail to ensure alignment and coherence in digital execution and brand delivery.
- Strategic Planning: Develop and execute a robust eCommerce strategy aligned with broader business objectives.
- Trend Awareness & Innovation: Monitor ecommerce and brand experience trends, identifying opportunities for innovation and staying ahead in a fast-moving digital landscape.
What We’re Looking For:
- Experience within a "Head of" or "Senior" E-Commerce role, manging a team. Ideally within a premium retail or lifestyle brand
- Leading strategy across UX/Customer Journey as well as managing commercial trading
- Working within the omni-channel consumer space
- Deep passion for creating exceptional customer experiences with a meticulous attention to detail
- Strong understanding of website UX/UI principles and their commercial impact
- Experience with ecommerce platforms, digital marketing, and website optimisation techniques
- Creative vision that can translate a unique brand identity into effective digital experiences
- Strong leadership skills with experience building and inspiring high-performing teams
- Data-driven mindset and strong analytical skills
- Excellent communication and stakeholder management abilities
Contact Detail:
Consumer Additions and Consumer Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of E-Commerce
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and digital customer experience. This will not only help you understand the current landscape but also allow you to speak confidently about innovative strategies during interviews.
✨Tip Number 2
Network with professionals in the e-commerce space, especially those who have experience in premium retail brands. Attend industry events or webinars to connect with potential colleagues and learn from their insights.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven growth through data-led decision-making in your previous roles. Highlight your ability to enhance user experience and conversion rates, as these are key aspects of the role.
✨Tip Number 4
Showcase your leadership skills by sharing experiences where you've successfully managed and inspired a team. Be ready to discuss how you foster innovation and collaboration across departments to achieve common goals.
We think you need these skills to ace Head of E-Commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce, particularly in leadership roles. Emphasise your achievements in driving online sales and enhancing customer journeys, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and detail how your strategic mindset aligns with the company's goals. Mention specific examples of how you've improved digital experiences or driven growth in previous roles.
Showcase Your Analytical Skills: Since the role requires a data-driven approach, include examples of how you've used analytics to inform decisions and optimise performance. Highlight any tools or methodologies you are familiar with that can contribute to the company's success.
Demonstrate Leadership Experience: Discuss your experience in leading teams and collaborating across departments. Provide examples of how you've inspired and mentored team members, as well as how you've worked with other functions to achieve common goals.
How to prepare for a job interview at Consumer Additions and Consumer Exec
✨Showcase Your Strategic Mindset
As the Head of E-Commerce, you'll need to demonstrate your ability to set a strategic direction. Prepare examples of how you've previously developed and executed eCommerce strategies that align with business objectives, focusing on user experience and commercial performance.
✨Highlight Your Leadership Skills
This role involves managing a lean team, so be ready to discuss your leadership style. Share experiences where you've inspired and mentored teams, encouraging innovation and continuous improvement in a fast-paced environment.
✨Demonstrate Data-Driven Decision Making
The ideal candidate should have a strong analytical mindset. Be prepared to discuss how you've used data and customer insights to optimise conversion rates and enhance the digital customer journey in previous roles.
✨Prepare for Cross-Functional Collaboration Questions
Since this position requires working closely with various internal teams, think of examples where you've successfully collaborated across departments like Marketing, Technology, and Creative. Highlight how you ensured alignment and coherence in digital execution.
