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- Tasks: Manage aftercare and snagging for garden room projects across the South East.
- Company: Join a growing specialist in garden rooms, focused on private clients.
- Benefits: Enjoy a competitive salary, company van, tools, and a collaborative work environment.
- Why this job: Be part of a team that values customer satisfaction and quality service.
- Qualifications: Experience in construction customer care and managing private clients is essential.
- Other info: This employer champions diversity and equal opportunity in the workplace.
The predicted salary is between 32000 - 36000 £ per year.
Are you an experienced construction customer care or aftercare manager who would enjoy working with private clients? Can you identify snags and rectify yourself and with support of sub-contractors? This Garden Rooms specialist is growing and needs you! You will be joining an established Garden Rooms provider working across the South East. Dealing with private homeowners, strong communication skills will be essential as you co-ordinate and oversee snags on projects for private homeowners. This collaborative employer puts teamwork first and is looking for an After Care Manager who can build relationships with their customers, colleagues and external sub-contractors.
Preferably, you will come from a trade background with some experience of working within the self-build or private client construction markets. Maintaining good customer rapport will be essential in helping the business deliver customer satisfaction.
The Role:- Oversee after care and snagging on garden room projects around the South East region
- Liaise with internal project management and delivery teams to understand customer profiles and requirements
- Ensure any additional materials or sub-contract support are arranged on time
- Co-ordinate on-site activity and assist with site set-ups where required
- Taking responsibility for quality control and final snagging
- An aftercare manager with experience in managing private clients
- A team player with a commitment to quality and customer service
- Collaborative working attitude in working with colleagues and external partners
- A willingness to 'get stuck in' when required in supporting a small team on site
- Experience of self-build projects and/or managing private clients is highly beneficial
- Based within easy access of London and the South East
If you are interested in this role please click 'Apply' to submit a confidential application. This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Aftercare Manager in City of London employer: ARV Solutions
Contact Detail:
ARV Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager in City of London
✨Tip Number 1
Familiarise yourself with the specific requirements of the garden room construction sector. Understanding the nuances of this niche will help you speak confidently about your experience and how it aligns with the company's needs during any discussions.
✨Tip Number 2
Network with professionals in the construction and self-build sectors. Attend local industry events or join relevant online forums to connect with others who may have insights or connections that could lead to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your past experiences in managing aftercare and customer relations. Be ready to share specific examples of how you've successfully resolved issues for private clients, as this will demonstrate your capability to handle similar situations in this role.
✨Tip Number 4
Showcase your collaborative skills by highlighting any previous teamwork experiences. Since this role emphasises working closely with colleagues and subcontractors, illustrating your ability to foster strong relationships will make you a more attractive candidate.
We think you need these skills to ace Aftercare Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in construction and aftercare management. Emphasise any roles where you've worked with private clients or managed self-build projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships. Mention specific examples of how you've successfully overseen snagging or aftercare in previous roles.
Highlight Teamwork and Collaboration: In your application, stress your collaborative working attitude. Provide examples of how you've worked effectively with colleagues and subcontractors to achieve customer satisfaction.
Showcase Problem-Solving Skills: Demonstrate your ability to identify and rectify issues on-site. Include instances where you've taken initiative to resolve problems, ensuring quality control and customer satisfaction.
How to prepare for a job interview at ARV Solutions
✨Showcase Your Customer Care Skills
As an Aftercare Manager, your ability to communicate effectively with private clients is crucial. Prepare examples of how you've successfully managed customer relationships in the past, particularly in construction or self-build projects.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with common snags and issues that arise in garden room projects. Be ready to discuss how you would identify and rectify these problems, showcasing your hands-on experience and trade background.
✨Emphasise Team Collaboration
This role requires working closely with colleagues and subcontractors. Highlight your experience in collaborative environments and provide examples of how you've successfully worked as part of a team to achieve project goals.
✨Prepare Questions for the Interviewers
Show your interest in the company by preparing thoughtful questions about their projects, team dynamics, and customer care philosophy. This demonstrates your enthusiasm for the role and helps you assess if it's the right fit for you.
