Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support managers with employee relations, coaching on policies and resolving cases.
- Company: Join a leading retailer focused on pets, people, and creating a supportive environment.
- Benefits: Enjoy 33 days holiday, health insurance, life assurance, and a 20% discount after 12 weeks.
- Why this job: Be part of a friendly culture that values personal growth and making a difference.
- Qualifications: HR experience, strong communication skills, attention to detail, and ability to multitask.
- Other info: Flexible hours required; modern workspace with collaboration areas.
The predicted salary is between 28800 - 43200 £ per year.
Mon - Fri, flexibility to work occasional weekend / nights based on needs of the business.
The Role:
As the first point of contact for People Relations, you will work closely with managers at all levels across the warehouse and transport functions. You will build strong, effective relationships and provide coaching on best practices, policies, and procedures to empower managers to confidently manage the full employee lifecycle.
Key Responsibilities:
- Act as a trusted advisor, offering pragmatic, solutions-focused, and impartial guidance that reflects our values and complies with employment law.
- Lead colleague relations cases across warehouse and transport, escalating complex matters to the People Relations Lead as appropriate.
- Proactively manage and resolve cases in a timely manner, ensuring accurate and up-to-date case logs are maintained in internal systems.
- Attend complex hearings and meetings, providing expert advice and note-taking support when required.
- Contribute to HR reporting and management information, ensuring data integrity and insight.
- Participate in weekly case review meetings with managers to assess the status of live cases.
- Prepare and administer documentation for Investigations, Disciplinary, Grievances, and Appeals (IDGA), including compiling and distributing relevant packs and maintaining accurate personnel records.
- Monitor changes in employment legislation to ensure ongoing compliance, and support the regular review and updating of related policies and procedures.
- Assist in Employment Tribunal (ET) processes, including liaison with ACAS.
- Support the Colleague Relations Lead in driving policy improvements that enhance the colleague experience and align with business objectives.
- Act as a role model for effective collaboration across the wider People Team, including People Services and People Partners.
About You:
- A Proven HR generalist experience gained in an HR Advisor role, or similar role
- Strong customer focus
- Highly organised
- Excellent level of attention to detail
- Strong communication skills, both written and verbal and stakeholder management
- Ability to multitask, prioritise and use own initiative
- Ability to work to deadlines and on occasion under pressure
- Ability to take direction and work as part of a team
- Excellent computer skills, with proficiency using Microsoft Word, Outlook, PowerPoint and Excel and HR systems
- Flexible to work other hours when required with advance notice as part of the 24/7 fulfilment centre
Benefits:
- Holidays - 33 days inclusive of bank holidays, rising to 36 days after two years service, dependant on shift pattern
- An extra days holiday when it's your birthday
- Stakeholder pension plan
- Personal Health Insurance scheme (if in Pension Scheme)
- Life assurance
- 20% Pets at Home discount scheme after 12 weeks service
- Pets at Home Treats voluntary benefits package
About Us:
We're more than just a retailer and this is more than just a distribution centre. At the heart of our business are pets, our customers, and our people. We're proud to create an environment where everyone feels valued and supported, and where a great experience is part of every day. Don't just take our word for it our people voted us the 5th Best Large Workplace in the UK (Great Place to Work, 2018). They tell us they love the friendly culture, the opportunities for personal growth, and the chance to make a difference. From comprehensive training and development to a modern, well-equipped working environment with dedicated spaces for collaboration and downtime, we're here to help you thrive. Our distribution centre teams are essential to keeping our stores running smoothly, making sure products are where they need to be right when they're needed. Join us and be part of a team that lives our values and delivers for our customers every day.
Employee Relations Advisor in Stafford employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Advisor in Stafford
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Employee Relations Advisor role. Understanding the nuances of colleague relations, especially in a warehouse and transport setting, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Stay updated on current employment legislation and best practices in HR. Being able to discuss recent changes or trends during your interview will demonstrate your commitment to the role and your proactive approach.
✨Tip Number 4
Prepare examples from your past experience that showcase your problem-solving skills and ability to manage complex cases. This will help you illustrate your capability to handle the responsibilities outlined in the job description effectively.
We think you need these skills to ace Employee Relations Advisor in Stafford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of an Employee Relations Advisor.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your HR generalist experience, customer focus, and communication skills. Use bullet points for clarity and include specific examples of your achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Highlight your ability to build relationships and provide solutions-focused guidance, as well as your understanding of employment law and HR practices.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Pets at Home
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Employee Relations Advisor. Familiarise yourself with key terms like 'colleague relations', 'employee lifecycle', and 'employment legislation' to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare examples from your previous roles that highlight your HR generalist experience. Be ready to discuss specific cases where you provided solutions-focused guidance or managed complex colleague relations issues.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might be asked to explain how you would handle a difficult situation, so think about how you can convey your approach effectively.
✨Highlight Your Organisational Skills
Given the need for strong organisational abilities in managing case logs and documentation, prepare to discuss how you prioritise tasks and manage your time effectively, especially under pressure.
