3rd Line Support Engineer (, , United Kingdom)
3rd Line Support Engineer (, , United Kingdom)

3rd Line Support Engineer (, , United Kingdom)

Part-Time No home office possible
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Job Title: 3rd Line Support Engineer

Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE

About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you’ll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You’ll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.

Key Responsibilities

  • Resolve high-level technical issues escalated from 1st and 2nd line teams
  • Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
  • Assist with technical projects and client onboarding
  • Collaborate with clients to understand their IT needs and deliver tailored solutions
  • Mentor junior engineers and contribute to internal knowledge sharing

Key Skills Required

  • Office 365 support and administration
  • Managing SharePoint permissions
  • Azure Active Directory
  • Windows Server administration
  • Exposure to Mac environments
  • Networking (LAN / WAN)

Desirable (Not Essential)

  • Experience working in a consultancy or MSP environment
  • M365 certifications
  • Familiarity with ITIL practices

What’s in it for You?

  • Progression into a Lead / Ops Manager role
  • Microsoft training and certification support
  • Exposure to a wide range of technologies and client environments
  • Collaborative and supportive team culture

Click ‘apply now’ or get in touch with Joe Bigsby on (0)203 826 6747 or j.bigsby@nigelfrank.com

Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit for more opportunities.

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Contact Detail:

Nigel Frank International Recruiting Team

3rd Line Support Engineer (, , United Kingdom)
Nigel Frank International
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