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- Tasks: Support customers and teams with data entry, queries, and system management.
- Company: Join a dynamic team in Jersey focused on customer success and satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a role that enhances customer relationships and drives process improvements.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible working hours and a chance to make a real impact in customer service.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit an Administrator to work in our Jersey office. This role will cover a variety of duties ensuring that our customers' queries are responded to in a timely manner and our sales and service teams are well supported through accurate data entry and systems management.
The role involves regular interaction with customers, suppliers and internal departments.
- Run system reports to show all new orders and back order reports.
- Place relevant stock orders with respective manufacturers using online systems ensuring accuracy with items ordered and price purchased matches internal sales orders.
- Manage suppliers if stock is not received by the requested due date on the purchase order, updating systems with relevant back order information if applicable.
- Create and maintain positive relationships with customers, suppliers and all internal departments.
- Resolve queries relating to manufacturer and/or distributors invoices.
- Answer queries about stock availability and progress of orders.
- Liaise with key stakeholders to support and drive strong relationships and process improvement.
- Undertake any other reasonable tasks as requested by the line manager.
- Ownership of Apogee Remote Management Application to ensure data accuracy.
- Answer incoming contact and handle customer enquiries via email/phone/zoom.
- Monitor and maintain customer service desk portals.
- Log support and consumable requests.
- Liaise with customer contacts.
- Run regular service reports in excel.
- Maintain the highest levels of client satisfaction through various interactions.
Customer Success Administrator in Jersey, Channel Isles employer: Apogee Corporation**
Contact Detail:
Apogee Corporation** Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Administrator in Jersey, Channel Isles
✨Tip Number 1
Familiarise yourself with customer relationship management (CRM) systems, as this role heavily relies on accurate data entry and systems management. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries via different channels like email, phone, and video calls. Practice responding to common customer issues to showcase your ability to maintain high levels of client satisfaction.
✨Tip Number 3
Research the suppliers and manufacturers relevant to the role. Understanding their processes and how they interact with our company can give you an edge in discussions about managing stock orders and resolving invoice queries.
✨Tip Number 4
Prepare examples of how you've previously built positive relationships with customers or internal teams. This will help you illustrate your interpersonal skills and your ability to drive strong relationships, which is crucial for this position.
We think you need these skills to ace Customer Success Administrator in Jersey, Channel Isles
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Success Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, data entry, and systems management. Use bullet points for clarity and focus on achievements that demonstrate your ability to support sales and service teams.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer queries or improved processes in previous roles, showcasing your problem-solving skills and ability to build relationships.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of an Administrator.
How to prepare for a job interview at Apogee Corporation**
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Success Administrator. Familiarise yourself with tasks like data entry, managing supplier relationships, and handling customer queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role involves regular interaction with customers and internal teams, be prepared to discuss your communication style. Share examples of how you've effectively resolved customer queries or collaborated with colleagues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage stock orders or resolve invoice discrepancies. Be ready to explain your thought process and the steps you took to achieve a positive outcome.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, especially when it comes to data entry and order management. Prepare to discuss how you ensure precision in your work, perhaps by sharing specific techniques or tools you use to minimise errors.
