At a Glance
- Tasks: Support student academic cases, manage records, and ensure timely communication.
- Company: Join the vibrant Elizabeth School of London, focused on equipping graduates for success.
- Benefits: Enjoy 5.6 weeks annual leave, pension scheme, discounts, and career development opportunities.
- Why this job: Be a key player in case management while working in a supportive and inclusive environment.
- Qualifications: Experience in administration, strong organizational skills, and proficiency in IT are essential.
- Other info: Flexibility to work outside normal hours and occasional travel may be required.
The predicted salary is between 20000 - 28000 £ per year.
Company: Elizabeth School of London
Job Title: Casework Administrator
Employment Type: Full-time (Monday to Friday), Permanent
Salary: £25K to 28K (Based on Experience)
Location: ON-SITE, Canary Wharf, London, UK (E14 9GE)
Department: Registry
About Elizabeth School of London
Elizabeth School of London (ESL) is a vibrant, collegiate community offering broad and academically rigorous degree programmes. Our aim is to equip graduates with the skills and knowledge increasingly sought by employers and society.
About the Role
The Registry at ESL is seeking an efficient Casework Administrator to provide administrative support in managing individual student academic cases, including academic appeals and misconduct. The role involves coordinating casework processes, maintaining accurate records, and ensuring timely communication with relevant stakeholders. The successful candidate will play a vital role in the smooth operation of case management and compliance with institutional regulations
Key Responsibilities
Administrative Support:
- Assist in the administration of student academic cases, including appeals, academic misconduct, and complaints.
- Ensure all case-related documentation is accurately recorded, organized, and securely stored.
Coordination:
- Monitor case timelines and ensure deadlines are met.
- Schedule meetings, hearings, and appointments related to casework processes.
Communication:
- Respond promptly to inquiries from students, staff, and academic partners regarding casework procedures.
- Draft and issue correspondence, including outcome letters, notices, and updates.
Data Management:
- Maintain and update case management systems, ensuring data integrity and compliance with data protection regulations.
- Prepare reports and summaries of casework for internal review.
Policy Compliance:
- Support adherence to institutional policies and procedures related to academic appeals and disciplinary matters.
- Monitor compliance with academic policies and identify areas for improvement.
Person Specification
Essential Qualifications and Experience:
- Proven experience in an administrative role, preferably in a higher education or similar environment.
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
- Proficiency in IT, and office software (e.g., Microsoft Office Suite).
- Excellent written and verbal communication skills.
- Attention to detail and accuracy in maintaining records and documentation.
Desirable Attributes:
- Familiarity with academic regulations and casework processes.
- Experience in a role requiring confidentiality and discretion.
- Ability to work both independently and collaboratively within a team.
Other Duties:
- Additional Responsibilities: Perform other duties commensurate with the post's level of responsibility and experience as required.
- Flexibility: Occasionally work outside normal office hours
- Occasional travel may be required.
Benefits:
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
Equal Opportunities Statement
Elizabeth School of London is an equal opportunity employer committed to fostering an inclusive and diverse community. We welcome applications from candidates of all backgrounds and experiences.
Application Process
Informal enquiries can be made via email to Sam Koolmon at Applications should be submitted via this link by 23:59 on 20 January 2025, referencing “CWO Jan 2025.” Please include a CV and a cover letter addressing the duties, responsibilities, and key criteria mentioned above.
Elizabeth School of London welcomes applications from all sections of the community and values diversity. Candidates must demonstrate their eligibility to work in the UK according to the Immigration, Asylum and Nationality Act 2006.
Casework Administrator employer: Elizabeth School of London
Contact Detail:
Elizabeth School of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Administrator
✨Tip Number 1
Familiarize yourself with the academic regulations and casework processes relevant to higher education. This knowledge will not only help you understand the role better but also demonstrate your commitment and preparedness during any discussions.
✨Tip Number 2
Highlight your organizational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. Being able to discuss specific instances where you met deadlines will show that you can handle the demands of this position.
✨Tip Number 3
Practice your communication skills, especially in drafting correspondence. Since the role involves responding to inquiries and issuing outcome letters, being articulate and clear in your communication will be crucial.
✨Tip Number 4
Demonstrate your ability to work both independently and as part of a team. Think of examples from your past experiences where you successfully collaborated with others or took initiative on your own, as this will resonate well with the hiring team.
We think you need these skills to ace Casework Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Casework Administrator position. Make sure you understand the key responsibilities and person specifications, as this will help you tailor your application.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses the duties and responsibilities mentioned in the job description. Highlight your relevant experience and skills, particularly in administrative roles and data management.
Highlight Relevant Experience: In your CV, emphasize any previous administrative experience, especially in higher education or similar environments. Be sure to showcase your organizational skills and proficiency in IT and office software.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Elizabeth School of London
✨Show Your Organizational Skills
As a Casework Administrator, you'll need to manage multiple tasks and deadlines. Be prepared to discuss specific examples from your past experience where you successfully organized and prioritized your workload.
✨Demonstrate Communication Proficiency
Excellent written and verbal communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with students or colleagues in previous positions.
✨Familiarize Yourself with Academic Regulations
Understanding academic regulations and casework processes is a plus. Research the relevant policies at Elizabeth School of London and be prepared to discuss how you would ensure compliance in your role.
✨Highlight Your Attention to Detail
Accuracy in maintaining records is crucial for a Casework Administrator. Prepare to share instances where your attention to detail made a significant impact on your work, especially in administrative tasks.