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For Companies At a Glance
- Tasks: Engage customers with product knowledge and create memorable shopping experiences.
- Company: Neptune is a design-led company known for quality home furnishings and exceptional craftsmanship.
- Benefits: Enjoy competitive pay, generous holidays, gym membership, and discounts on products.
- Why this job: Join a vibrant team in a beautifully restored Edwardian store, promoting creativity and customer care.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible working hours required, including weekends; inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
About this Role
We are excited to welcome a Home Specialist to our existing store team, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.
Responsibilities include:
- Identifying customer needs and answering product related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products.
- Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers.
- Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines.
- Organising meetings for our in-house Designers to support with kitchen and home design appointments.
- Following Neptune policies and procedures to maintain our stock, cash handling and customer records.
- Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards.
Our stores are open 7 days a week and so it is important that you will have flexibility to work during the week and at weekends also. We would love it if you could bring to us previous experience in a customer facing role with a high service-led approach and focus on care and attention to detail. You will bring the ability to work in a fast-paced environment, work proactively and have excellent communication skills, both written and verbal. You will set high standards for yourself and seek to exceed our customer expectations.
What Benefits we can offer you:
Competitive salary
Generous Holiday Allowance
Life Assurance
Company sick pay
Enhanced maternity and paternity leave
Cycle to work scheme
Gym membership
Generous Neptune new item and outlet discounts
Perkbox: Wellbeing Hub and Retail Discounts Portal
Your birthday day off
Two paid volunteer days a year
Day off if you become a Grandparent
A week off to celebrate a life event
Refer a friend scheme
Long service holiday allowance increase
Training Workshops Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Specialist in Birmingham
✨Tip Number 1
Familiarise yourself with Neptune's product range and design philosophy. Understanding their aesthetic and craftsmanship will help you engage with customers more effectively and demonstrate your passion for great design.
✨Tip Number 2
Prepare to showcase your customer service skills in a fast-paced environment. Think of examples from your previous roles where you exceeded customer expectations, as this will highlight your ability to thrive under pressure.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the store operates seven days a week, showing that you're willing to work weekends and adapt to the schedule will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about visual merchandising and store presentation. This shows that you understand the importance of maintaining brand standards and are eager to contribute to the store's success.
We think you need these skills to ace Home Specialist in Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Home Specialist position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer-facing roles you have held, particularly those that required a high level of service and attention to detail. Use specific examples to demonstrate your ability to meet customer needs.
Highlight Communication Skills: Since excellent communication skills are essential for this role, make sure to showcase both your written and verbal communication abilities in your application. Consider including examples of how you've effectively communicated with customers or team members in the past.
Express Your Passion for Design: Convey your enthusiasm for home design and interiors in your application. Mention any relevant interests or experiences that reflect your passion for creating memorable customer experiences through great design.
How to prepare for a job interview at Neptune (Europe) Ltd
✨Showcase Your Product Knowledge
As a Home Specialist, you'll need to demonstrate your understanding of the products. Brush up on the latest trends in home design and be ready to discuss how different products can meet customer needs.
✨Emphasise Customer Service Skills
Highlight your previous experience in customer-facing roles. Share specific examples of how you've gone above and beyond to provide excellent service, as this is crucial for creating memorable customer experiences.
✨Demonstrate Flexibility
Since the store operates seven days a week, be prepared to discuss your availability. Show that you're willing to work weekends and adapt to the fast-paced environment.
✨Align with Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Be ready to explain how you embody these values in your work and how they resonate with your personal approach.
