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- Tasks: Manage luxury travel operations, liaise with suppliers, and ensure top-notch service for high-net worth clients.
- Company: Join a growing luxury travel brand known for exceptional service and unique experiences.
- Benefits: Enjoy a starting salary up to £32k, career progression, and fabulous travel opportunities.
- Why this job: Be part of a dynamic team creating unforgettable travel experiences while traveling the world.
- Qualifications: 5+ years in travel, luxury service experience, strong negotiation skills, and attention to detail required.
- Other info: Fluency in English is essential; additional languages are a plus.
The predicted salary is between 24000 - 32000 £ per year.
We have a brand new, fabulous opportunity for a service driven and commerically focused, travel industry professional to join a luxury travel brand as they continue to grow their team.
Joining our client as an Operations Manager, the successful candidate will be responsible for a wide variety of tasks including liaising with DMCs, ground agents and local guides, builiding and mainting strong relationships with key suppliers, negotiating contracts with hotels, transport providers and ground operators and ensuring all operations adhere to relevant health and safety regulations, industry standards.
The role is primarily office-based; however, there will be overseas travel, when appropriate, to oversee tour operations and assist the Tour Management team as required, so a willingness to do this is essential.
On offer is a starting salary up to £32k plus excellent benefits, genuine opportunies for career progression within the organisation and fabulous opportunities to travel with the role, so if this role is of interest to you, please press the apply online button now!
Role of Operations Manager:
- Collaborate with DMCs, local guides, and ground agents to design memorable off-train experiences for high-net worth clients, ensuring that they are unique and authentically reflect the culture and history of each destination.
- Build and maintain strong relationships with rail companies, luxury hotels, ground agents, and other key suppliers.
- Ensure that all partnerships uphold the brand's high standards of service and deliver value to clients.
- Negotiate contracts with hotels, transport providers, and ground operators, ensuring competitive rates without compromising on quality.
- Monitor and manage agreements to ensure compliance with our contractual terms and service delivery.
- Ensure all operations adhere to relevant health and safety regulations, industry standards, and internal policies to lessen legal and regulatory risks.
- Coordinate logistics for off-train activities and excursions, including transport, guides, and any special client requests.
- Develop and finalise a detailed Operations Voucher for each tour you manage, outlining the entire operation of the tour, for the Tour Management team to execute.
- Carry out detailed handover meeting with Tour Leader at least 72 hours ahead of tour departure.
- Complete post-tour reconciliation of final invoices and deliver tour debrief to all key internal stakeholders.
Skills required for the role:
- Minimum of 5 years’ experience in the travel sector (tour ops or agency), ideally with a focus on delivering luxury services.
- A strong understanding of the luxury travel market is desirable, with knowledge of global destinations, high-end hospitality, and exclusive client services.
- A thorough knowledge of health and safety regulations, GDPR and Package Travel Regulations.
- Fluency in English is essential; additional languages such as Spanish, Mandarin, German or French would be an advantage.
- High level of attention to detail.
- Proven ability to negotiate contracts and manage relationships.
- Excellent communication and interpersonal skills, able to work effectively with internal teams, external partners, and high-end clientele.
- Superior project management skills with the ability to handle complex logistics, multi-country journeys, and deliver exceptional results under pressure.
- Proactive problem-solving abilities with a strong focus on client satisfaction and operational efficiency.
If you’re interested in learning more about this Operations Manager role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available;
Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs
Luxury Travel Operations Manager employer: Succeed Recruitment Solutions
Contact Detail:
Succeed Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Travel Operations Manager
✨Tip Number 1
Make sure to highlight your experience in the luxury travel sector during your conversations. Discuss specific examples of how you've successfully managed relationships with DMCs, hotels, and other suppliers to showcase your ability to build strong partnerships.
✨Tip Number 2
Demonstrate your knowledge of health and safety regulations relevant to the travel industry. Be prepared to discuss how you have ensured compliance in previous roles, as this is crucial for the Operations Manager position.
✨Tip Number 3
Showcase your negotiation skills by preparing examples of successful contracts you've negotiated in the past. This will help illustrate your ability to secure competitive rates while maintaining high service standards.
✨Tip Number 4
Be ready to discuss your project management experience, especially in handling complex logistics and multi-country journeys. Highlight any specific challenges you've overcome and how you ensured client satisfaction throughout the process.
We think you need these skills to ace Luxury Travel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the travel sector, especially any roles related to luxury services. Emphasize your skills in negotiation, project management, and relationship building.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury travel and detail how your background aligns with the responsibilities of the Operations Manager role. Mention specific experiences that demonstrate your ability to manage complex logistics and deliver exceptional client service.
Showcase Relevant Skills: Highlight your understanding of health and safety regulations, GDPR, and Package Travel Regulations. If you speak additional languages, be sure to mention them as they can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Succeed Recruitment Solutions
✨Showcase Your Luxury Travel Experience
Make sure to highlight your experience in the luxury travel sector. Discuss specific examples where you successfully managed high-end client expectations and delivered exceptional service.
✨Demonstrate Strong Negotiation Skills
Prepare to discuss your negotiation strategies with hotels, transport providers, and ground operators. Share examples of how you secured competitive rates while maintaining quality service.
✨Emphasize Attention to Detail
Given the nature of the role, it's crucial to demonstrate your attention to detail. Talk about how you ensure compliance with health and safety regulations and manage complex logistics effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare to explain how you would handle unexpected challenges during a tour or manage client requests.
