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- Tasks: Lead the design and delivery of innovative ServiceNow solutions for clients.
- Company: Alcor Solutions drives digital transformation through ServiceNow, focusing on innovation and customer excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and professional growth.
- Why this job: Be a trusted advisor, shaping impactful solutions while collaborating with diverse teams in an Agile setting.
- Qualifications: 8+ years IT experience, 5+ years in ServiceNow, and relevant certifications required.
- Other info: This role does not offer visa sponsorship at this time.
The predicted salary is between 48000 - 72000 £ per year.
Alcor Solutions is seeking a highly skilled ServiceNow Architect to lead the design and delivery of innovative solutions across the ServiceNow platform. In this role, you will serve as a trusted advisor to clients, helping them realize business value through the strategic use of ServiceNow. You will provide architectural leadership and technical expertise across the platform, ensuring scalable, secure, and high-performing solutions.
Key Responsibilities
- Act as the Technical Solution Owner for ServiceNow engagements, from presales through delivery.
- Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps.
- Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints.
- Guide development teams in Agile/Scrum environments and ensure solution alignment with best practices and platform standards.
- Partner with internal and external stakeholders including Program Directors, Engagement Managers, Product Owners, and COE teams to support enterprise ServiceNow adoption.
- Own and evolve estimation models, technical collateral, and reusable solution assets.
- Serve as a hands-on architect during sprints, contributing to configurations and sharing platform expertise with delivery teams.
- Provide technical leadership in proposal development and participate in orals, solution reviews, and customer roadmap discussions.
- Act as a resident architect for strategic accounts as needed, supporting long-term customer success.
Required Qualifications
- 8+ years of total IT experience with at least 5+ years of deep hands-on ServiceNow experience.
- Proven delivery expertise in at least two or more major ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SAM).
- Strong architectural understanding of the ServiceNow platform, with ability to lead the end-to-end technical solution lifecycle.
- Experience leading Agile implementations; ideally 3–4 years practicing Scrum in a professional services setting.
- Exceptional communication and stakeholder management skills, with demonstrated ability to advise on technical trade-offs and risks.
- Minimum of two current ServiceNow Certified Implementation Specialist (CIS) certifications and Certified System Administrator (CSA) required.
- Bachelor’s Degree or higher in Computer Science, Information Systems, Engineering, or related field.
Preferred Qualifications
- Experience with large-scale ServiceNow transformations or enterprise platform adoption programs.
- Familiarity with integrations, custom app development, and multi-instance architecture.
- Prior experience serving as a trusted technical advisor in both pre-sales and delivery phases.
Why Alcor? At Alcor Solutions, we empower digital transformation through ServiceNow. Join a dynamic, growing team where innovation, continuous learning, and delivering customer excellence are at the core of what we do. This role does not offer visa sponsorship at this time.
ServiceNow Architect employer: Alcor Solutions, Inc.
Contact Detail:
Alcor Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend webinars, workshops, or local meetups to connect with others who are already in similar roles. This can help you gain insights into the company culture and potentially get referrals.
✨Tip Number 2
Showcase your hands-on experience with ServiceNow during interviews. Be prepared to discuss specific projects where you've led architectural decisions or implemented solutions. Real-world examples will demonstrate your expertise and problem-solving skills.
✨Tip Number 3
Familiarise yourself with Alcor Solutions' recent projects and case studies. Understanding their approach to ServiceNow implementations will allow you to tailor your discussions and show how your experience aligns with their needs.
✨Tip Number 4
Prepare for client-facing scenarios by practising your communication skills. As a ServiceNow Architect, you'll need to convey complex technical concepts clearly to non-technical stakeholders, so role-playing these situations can be beneficial.
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with ServiceNow, especially focusing on the product lines mentioned in the job description. Emphasise your hands-on experience and any leadership roles you've held in Agile environments.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about ServiceNow and how your skills align with Alcor Solutions' mission. Mention specific projects where you've successfully implemented ServiceNow solutions and how they benefited the client.
Highlight Certifications: Clearly list your ServiceNow Certified Implementation Specialist certifications and Certified System Administrator qualification in your application. This will demonstrate your expertise and commitment to the platform.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application of how you've effectively managed stakeholders or led workshops. This could be through specific achievements or feedback from previous clients.
How to prepare for a job interview at Alcor Solutions, Inc.
✨Showcase Your Technical Expertise
As a ServiceNow Architect, it's crucial to demonstrate your deep understanding of the platform. Be prepared to discuss specific projects where you've successfully implemented ServiceNow solutions, highlighting your hands-on experience with various product lines like ITSM or ITOM.
✨Prepare for Client-Facing Scenarios
Since you'll be leading workshops and working sessions, practice articulating how you translate business goals into technical solutions. Think of examples where you've effectively communicated complex ideas to clients and stakeholders, showcasing your exceptional communication skills.
✨Emphasise Agile Experience
With a strong focus on Agile methodologies, be ready to discuss your experience leading Agile implementations. Share specific instances where you've guided teams in Scrum environments, ensuring alignment with best practices and platform standards.
✨Highlight Your Certifications
Make sure to mention your ServiceNow Certified Implementation Specialist and Certified System Administrator certifications. These credentials are essential for the role, so be prepared to explain how they have equipped you with the knowledge to lead successful ServiceNow engagements.
