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For Companies At a Glance
- Tasks: Lead a team to create vibrant communities and ensure top-notch resident experiences.
- Company: Join a leading residential property organisation dedicated to community engagement and service excellence.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact in residents' lives while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in residential property or hospitality leadership is essential; knowledge of H&S is a plus.
- Other info: Ideal for those passionate about community building and service excellence.
The predicted salary is between 36000 - 60000 £ per year.
Join a leading residential property organisation as a Resident Services Manager, where you'll play a pivotal role in shaping vibrant, welcoming communities. This is a dynamic, people-focused role ideal for an experienced leader in residential services or hospitality with a passion for service excellence and community engagement.
What You'll Be Doing
- Customer Experience & Community Engagement
- Lead the onsite Resident Services Team (RST) and reception, delivering outstanding front-line service.
- Champion resident satisfaction by managing feedback, resolving concerns, and coordinating move-ins/outs.
- Organise resident events, engagement plans and quarterly service surgeries to build a strong community culture.
- Operations & Service Delivery
- Oversee day-to-day property management, including amenity spaces, voids, tenancy matters and compliance.
- Ensure high standards in cleanliness, maintenance, and communal space presentation.
- Lead on software-based compliance monitoring and support RST with viewings and site tours.
- Financial & Performance Management
- Own income performance for your community, supporting rent optimisation and budget control.
- Collaborate with lettings and procurement teams to meet financial and operational KPIs.
- Leadership & Team Development
- Recruit, mentor and develop RSA team members, delivering inductions and continuous training aligned with brand standards.
- Provide hands-on leadership during the defects period, and remain available out of hours when required.
- Health & Safety & Reporting
- Manage all fire safety matters and ensure adherence to evolving health and safety legislation.
- Conduct property inspections and produce accurate, data-driven reports for stakeholders.
What You'll Bring
- Proven experience in residential property or hospitality leadership.
- Knowledge of property management, landlord & tenant legislation, and health & safety (H&S).
- Excellent interpersonal, organisational and reporting skills.
- Proficient in Microsoft Office; knowledge of reporting dashboards and CRM tools desirable.
- IRPM Level 2 or equivalent qualifications (preferred but not essential).
- A proactive, community-first attitude with a collaborative spirit.
Resident Services Manager in Sunderland employer: Cobalt Recruitment.
Contact Detail:
Cobalt Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager in Sunderland
✨Tip Number 1
Familiarise yourself with the local community in Sunderland. Understanding the demographics, needs, and preferences of residents will help you demonstrate your commitment to community engagement during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific challenges you faced and how you overcame them to enhance team performance.
✨Tip Number 3
Brush up on your knowledge of property management legislation and health & safety regulations. Being well-versed in these areas will not only boost your confidence but also show your potential employer that you're serious about compliance and safety.
✨Tip Number 4
Prepare to discuss innovative ideas for resident events and engagement strategies. Think about how you can create a vibrant community culture and be ready to share your vision during the interview process.
We think you need these skills to ace Resident Services Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential property management or hospitality. Emphasise leadership roles and any community engagement initiatives you've been involved in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and community building. Mention specific examples of how you've improved customer satisfaction or led successful teams in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as interpersonal skills, organisational abilities, and knowledge of health and safety regulations. Use bullet points for clarity.
Showcase Your Leadership Experience: Detail your experience in recruiting, mentoring, and developing team members. Provide examples of how you've led teams to achieve operational goals and enhance resident experiences.
How to prepare for a job interview at Cobalt Recruitment.
✨Showcase Your Leadership Skills
As a Resident Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and develop others.
✨Demonstrate Community Engagement Experience
This role is all about building vibrant communities. Share your experiences in organising events or initiatives that foster community spirit. Discuss how you’ve engaged residents in the past and the positive outcomes that resulted from your efforts.
✨Know Your Compliance and Safety Regulations
Familiarise yourself with relevant health and safety legislation and property management regulations. Be ready to discuss how you ensure compliance in your current or previous roles, as this will be crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding resident concerns or operational challenges. Think of specific scenarios you've faced and how you resolved them, focusing on your approach to customer satisfaction and service excellence.
