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- Tasks: Join a dynamic team to assist customers with property queries and updates.
- Company: A leading customer service provider focused on property management.
- Benefits: Earn £24,000 with potential to increase, enjoy 33 days holiday, and free onsite parking.
- Why this job: Gain valuable experience in customer service while enjoying career progression and professional development.
- Qualifications: Confident communicator with problem-solving skills; multitasking ability is a must.
- Other info: Work core hours with some weekend shifts; training provided for your growth.
The predicted salary is between 14400 - 15600 £ per year.
Customer Service Advisor Working as part of a busy customer service team, you’ll be provided with all the training you need to ‘jump on’ the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties. You’ll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods. The Role: Each call will require you to take down details of the specific situation, updating the system accordingly Booking in appointments Transferring calls through to the wider business if needs be Finer Details: £24,000 per annum – increasing to £26,000 depending upon individual performance. 33 days holiday Free parking onsite Career progression Training Courses funded to support Professional Development Pension Core hours are 9-5.30pm – however during winter months, they are open from 7.00am – 8.00pm, and the team work on split shifts to cover these hours. You’ll also need to be prepared to work 1 weekend day per month (on a rota basis). If you feel that you match the above, don’t hesitate to send us your CV for consideration. Refer a friend and ear…
Customer Service Advisor employer: Lloyd Recruitment
Contact Detail:
Lloyd Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios related to property management. Understanding the typical queries and issues that house owners, tenants, and landlords face will help you respond confidently during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will help you become more comfortable with taking calls and resolving issues on the spot, which is crucial for this role.
✨Tip Number 3
Highlight any previous experience in customer service or roles that required multi-tasking. Be ready to share specific examples of how you managed busy periods and resolved customer issues effectively.
✨Tip Number 4
Research our company culture and values. Being able to demonstrate that you align with our mission and are enthusiastic about contributing to a positive customer experience will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor. Highlight your ability to communicate effectively and resolve issues, as these are key aspects of the job.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service. Include specific examples of how you've successfully handled customer queries or resolved problems in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your skills in multi-tasking and problem-solving, and express your eagerness to contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lloyd Recruitment
✨Show Your Communication Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to communicate clearly and confidently. Practice explaining complex situations in simple terms, and be ready to showcase your active listening skills during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or managed difficult conversations, and be prepared to discuss them.
✨Highlight Your Multi-Tasking Abilities
Since the role involves handling multiple tasks simultaneously, be ready to discuss how you prioritize your work. Share examples of times when you effectively managed several responsibilities at once, especially during busy periods.
✨Demonstrate a Positive Attitude
A positive attitude is crucial in customer service. During the interview, convey your enthusiasm for helping others and your commitment to providing excellent service. This will show that you're a great fit for the team.
