Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the Responsive Repairs team to ensure quality repairs in customers' homes.
- Company: Join The Guinness Partnership, a leading provider of affordable housing in England.
- Benefits: Enjoy 25-27 days holiday, competitive pension, lifestyle benefits, and performance bonuses.
- Why this job: Make a real impact by improving lives through safe, high-quality homes and services.
- Qualifications: Trade NVQ level 3 or equivalent experience, with leadership and customer service skills.
- Other info: Equal opportunities employer, encouraging applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
Are you a skilled manager with experience in responsive repairs? We are seeking a dedicated and experienced Service Manager to join our property team on a full-time, permanent basis covering the Basingstoke area. Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting to the Regional Head of Service, you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customer's homes within the region. You will manage the team's productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor's performance and compliance, and ensure the relevant resources are in place.
Key Responsibilities
- Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
- Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
- Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
- Health & safety awareness: You will ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
Role Criteria
Essential: You will either have a trade NVQ level 3 or equivalent experience and ideally have experience of leading, managing, developing and motivating operational teams. You will have up to date knowledge of building maintenance, Decent Homes standards and safety legislation. Experience of successfully delivering an excellent customer focused repair service.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.
Benefits
- Holidays: We offer 25 - 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
- Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay: Annual Performance Score bonus subject to eligibility.
- Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death.
- Health Plan Options: There are a couple of health care schemes available depending on the post grade.
- VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work.
- Additional benefits include: Access to the Finance wellbeing portal, Professional subscription annual payment, Travel season ticket loan, Car lease scheme.
Service Manager - Repairs in Basingstoke employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Repairs in Basingstoke
✨Tip Number 1
Familiarise yourself with the specific requirements of the role by reviewing the job description thoroughly. Understand the key responsibilities and essential criteria, especially around building maintenance and customer service, as this will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of The Guinness Partnership to gain insights into the company culture and expectations. This can provide you with valuable information that may not be in the job description and can help you stand out during the interview process.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to manage teams effectively and resolve complaints. Highlighting your leadership skills and customer-focused approach will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest health and safety regulations relevant to the housing sector. Being knowledgeable about these standards will show your commitment to compliance and safety, which is crucial for the Service Manager role.
We think you need these skills to ace Service Manager - Repairs in Basingstoke
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential criteria. Tailor your application to highlight your relevant experience in managing responsive repairs and leading operational teams.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how you meet the essential criteria outlined in the job description. Use examples from your past experience to demonstrate your skills in complaint resolution, health and safety awareness, and commercial awareness.
Update Your CV: Ensure your CV is up-to-date and reflects your relevant qualifications, such as your trade NVQ level 3 or equivalent experience. Highlight your achievements in delivering customer-focused repair services and managing teams effectively.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Guinness Partnership
✨Know the Company
Before your interview, take some time to research The Guinness Partnership. Understand their mission, values, and the services they provide. This will help you align your answers with their ethos of improving people's lives through quality housing.
✨Demonstrate Your Management Skills
As a Service Manager, you'll need to showcase your experience in leading and motivating teams. Prepare examples of how you've successfully managed operational teams in the past, focusing on productivity and quality of work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding complaint resolution and health & safety compliance. Think of specific situations where you effectively handled complaints or ensured safety standards were met.
✨Showcase Your Customer Focus
The role requires delivering an excellent customer-focused repair service. Be ready to discuss how you've prioritised customer satisfaction in previous roles and any strategies you've implemented to enhance service delivery.
