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- Tasks: Join our vibrant team as a Customer Service Co-ordinator, supporting customers and managing processes.
- Company: DS Smith is a leader in sustainable packaging solutions, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, 25 days holiday, pension scheme, employee discounts, and more!
- Why this job: This role offers variety, teamwork, and the chance to make a real impact in customer relations.
- Qualifications: Relevant customer-facing experience, strong organizational skills, and a positive attitude are essential.
- Other info: Perfect for those looking to take the next step in their career while thriving in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions. From our energetic Business Development Team who create opportunities, to our incredible Account Managers who build & strengthen relationships with Global Brands, the customer service team are the face of our business and our biggest ambassadors!
Are you currently working in Customer Service but fancy a slightly different role? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!
We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Sheet Plant Division as a Customer Service Co-ordinator. As a natural ‘people-person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Plymouth site by being our point of call for our customer base.
Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed.
This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people-person.
So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!, * Relevant customer facing experience – ideally within a B2B environment.
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Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
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A positive and can-do attitude
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Strong organisational skills with proven ability to handle multiple tasks at any given time
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Computer literate, especially on Microsoft package
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Competitive salary
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25 days holiday plus bank holidays
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Pension scheme, life assurance and income protection
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Sharesave scheme
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Employee Assistance Programme
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Employee Discounts
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Cycle to work scheme
Customer Service Co-ordinator employer: DS Smith
Contact Detail:
DS Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator
✨Tip Number 1
Network with professionals in the customer service and B2B sectors. Attend industry events or join online forums to connect with people who work in similar roles. This can help you gain insights into the company culture and expectations.
✨Tip Number 2
Familiarize yourself with DS Smith's products and services, especially their sustainable packaging solutions. Understanding the company's offerings will allow you to engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 3
Highlight your organizational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Be ready to discuss specific situations where your attention to detail made a difference in customer satisfaction.
✨Tip Number 4
Practice your communication skills, as this role requires liaising with various stakeholders. Consider role-playing scenarios where you interact with customers or colleagues to build your confidence and showcase your 'people-person' qualities.
We think you need these skills to ace Customer Service Co-ordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Co-ordinator position. Highlight key responsibilities and required skills, such as attention to detail and customer-facing experience, to tailor your application accordingly.
Craft a Tailored CV: Update your CV to reflect relevant experience in customer service, particularly in a B2B environment. Emphasize your organizational skills and ability to manage multiple tasks, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences align with the job requirements, especially your ability to build relationships and work within a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the Customer Service Co-ordinator role.
How to prepare for a job interview at DS Smith
✨Show Your People Skills
As a Customer Service Co-ordinator, you'll be the face of the company. Make sure to highlight your experience in building relationships and networking with customers during the interview. Share specific examples of how you've delighted customers in the past.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks and prioritize effectively. You might want to bring examples of tools or methods you use to stay organized.
✨Emphasize Attention to Detail
Accuracy is key in this position. During the interview, provide examples of how your attention to detail has positively impacted your previous roles. This could include instances where you caught errors or improved processes.
✨Exhibit a Positive Attitude
A can-do attitude is essential for this role. Convey your enthusiasm for the position and the company. Share stories that reflect your proactive approach to challenges and your ability to maintain a positive outlook even in tough situations.
