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- Tasks: Analyze and optimize processes to enhance operational efficiency and customer experience.
- Company: Join a dynamic IT Services team at a leading university focused on innovative technology solutions.
- Benefits: Enjoy up to 21% pension, 31 days holiday, bank holidays, and a relocation package.
- Why this job: Be a change champion, collaborating with teams to drive measurable improvements and streamline workflows.
- Qualifications: No specific qualifications mentioned; enthusiasm for process improvement is key!
- Other info: Contact Edward Stabler for an informal chat about the role.
The predicted salary is between 28800 - 42000 £ per year.
Process Improvement Analyst
IT SERVICES:
IT Services (ITS) forms a key part of the new Infrastructure Services Directorate, which comprises both the University Estates & Facilities Directorate and ITS themselves.
Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University’s Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and a new ERP.
The new role of Process Improvement Analyst will work within and as part of a Product Team to act as a change champion with and across the organisation. They will be responsible for analysing existing processes, understanding out of the box system functionality and optimising both processes and systems to ensure maximum operational efficiency with the minimum technical customisation. This allows the Product Team to continue the principles of ‘adopt not adapt’, ensuring changes to processes are prioritised over purely systemic change., The successful candidate will be responsible for identifying inefficiencies, analysing processes, and implementing solutions to enhance operational efficiency and, most importantly, customer experience across departments and user journeys within the organisation. The Process Improvement Analyst will act as a change agent, collaborating with cross-functional teams to streamline workflows, reduce waste, and drive measurable improvements in productivity and quality.
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Analyse and understand, existing processes and workflows to identify areas for improvement
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Quantify process performance, identify root causes of inefficiencies, and develop actionable recommendations using data analysis
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Work closely with business stakeholders to gather requirements, define objectives, and prioritise improvement initiatives
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Work with process owners to design and implement process optimisation strategies, including the development of standardised procedures, automation solutions, and workflow redesigns
Up to 21% pension + 31 days holiday + bank holidays + relocation package
For an informal discussion the Process Improvement Analyst role, please contact Edward Stabler, Talent Acquisition, at [email protected]
Process Improvement Analyst employer: University of Hull
Contact Detail:
University of Hull Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Improvement Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as ServiceNow and Salesforce. Understanding how these platforms work will give you an edge during discussions with the hiring team.
✨Tip Number 2
Highlight your experience with process analysis and improvement in previous roles. Be ready to share specific examples of how you've identified inefficiencies and implemented successful solutions.
✨Tip Number 3
Prepare to discuss your approach to collaboration with cross-functional teams. Emphasize your ability to work with diverse stakeholders to streamline workflows and enhance customer experience.
✨Tip Number 4
Show your enthusiasm for the role by researching the university's current initiatives in technology services. Being knowledgeable about their goals will demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace Process Improvement Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Process Improvement Analyst. Familiarize yourself with key concepts like process analysis, operational efficiency, and change management.
Tailor Your CV: Customize your CV to highlight relevant experience in process improvement, data analysis, and collaboration with cross-functional teams. Use specific examples that demonstrate your ability to enhance operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for process improvement and your understanding of the university's goals. Mention how your skills align with the role and provide examples of past successes in similar positions.
Highlight Relevant Skills: In your application, emphasize skills such as data analysis, problem-solving, and stakeholder engagement. These are crucial for the role and will help you stand out as a candidate who can drive measurable improvements.
How to prepare for a job interview at University of Hull
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of what a Process Improvement Analyst does. Familiarize yourself with key concepts like process analysis, workflow optimization, and data-driven decision-making. This will help you articulate how your skills align with the job.
✨Prepare Examples of Past Experiences
Think of specific instances where you've successfully identified inefficiencies and implemented improvements. Be ready to discuss these examples in detail, focusing on the impact your actions had on operational efficiency and customer experience.
✨Show Your Analytical Skills
Since this role heavily relies on data analysis, be prepared to demonstrate your analytical skills. You might be asked to analyze a hypothetical process or provide insights based on data. Practice explaining your thought process clearly and logically.
✨Emphasize Collaboration and Communication
As a Process Improvement Analyst, you'll work with various stakeholders. Highlight your experience in collaborating with cross-functional teams and your ability to communicate effectively. Share examples of how you've facilitated discussions or driven change through teamwork.
