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For Companies At a Glance
- Tasks: Lead IT service delivery and manage the Service Desk operations.
- Company: Join a top UK government organization dedicated to seamless IT services.
- Benefits: Enjoy a competitive salary, public sector pension, and 33 days holiday.
- Why this job: Be part of a proactive team driving operational success and continuous improvement.
- Qualifications: Experience in ITIL frameworks and service desk management is essential.
- Other info: This role offers a chance to mentor and build a high-performance culture.
The predicted salary is between 40000 - 84000 £ per year.
Job Title: ITIL Operations Manager Location: London Salary: £50,000- 60,000 + Public Sector Pension +33 days holidayAbout Us: A leading UK government organisation require an ITIL Operations Manager where you’ll take charge of ensuring excellence in IT service delivery. This organisation are committed to providing seamless IT services that drive operational success, and we’re looking for a proactive, results-driven professional to help lead our efforts.The Role: In this critical position, you will oversee the operations of our IT Service Desk, working closely with the Service Desk Manager to ensure smooth, efficient, and structured service delivery. You will be responsible for implementing and maintaining ITIL frameworks, building operational structures, and focusing on service performance through detailed analysis of metrics and stats.Key Responsibilities Manage and mentor the Service Desk Manager, fostering a high-performance culture. Oversee the end-to-end service desk operations, ensuring adherence to ITIL best practices. Implement robust ITIL processes for incident, problem, and change management. Utilise data-driven approaches to monitor performance, track KPIs, and ensure compliance with SLAs. Drive continuous improvement through optimising processes and identifying operational efficiencies. Ensure effective resource allocation and team management to meet evolving business needs…
ITIL Operations Manager employer: Morgan Hunt Recruitment
Contact Detail:
Morgan Hunt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Operations Manager
✨Tip Number 1
Familiarize yourself with ITIL frameworks and best practices. Understanding the core principles of ITIL will not only help you in the interview but also demonstrate your commitment to excellence in IT service delivery.
✨Tip Number 2
Highlight your experience in managing service desk operations. Be prepared to discuss specific examples where you've successfully implemented ITIL processes or improved service performance through data analysis.
✨Tip Number 3
Showcase your leadership skills by discussing how you've mentored teams in the past. This role requires fostering a high-performance culture, so examples of team development will be valuable.
✨Tip Number 4
Research the organization and its commitment to seamless IT services. Being knowledgeable about their mission and values will help you align your answers during the interview and show that you're genuinely interested in the role.
We think you need these skills to ace ITIL Operations Manager
Some tips for your application 🫡
Understand ITIL Frameworks: Familiarize yourself with ITIL principles and frameworks, as this role heavily relies on them. Highlight your experience with ITIL processes in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in IT service delivery and management. Include specific examples of how you've implemented ITIL best practices in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service excellence. Mention your leadership skills and how you can contribute to fostering a high-performance culture within the team.
Highlight Data-Driven Achievements: In your application, provide concrete examples of how you've used data to drive performance improvements. Discuss any KPIs you've tracked and how you've ensured compliance with SLAs.
How to prepare for a job interview at Morgan Hunt Recruitment
✨Understand ITIL Frameworks
Make sure you have a solid grasp of ITIL principles and frameworks. Be prepared to discuss how you've implemented ITIL processes in previous roles, particularly in incident, problem, and change management.
✨Showcase Leadership Skills
Since you'll be managing the Service Desk Manager, highlight your leadership experience. Share examples of how you've mentored teams and fostered a high-performance culture in past positions.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to drive performance improvements. Discuss specific metrics or KPIs you've tracked and how they influenced your decision-making process.
✨Continuous Improvement Mindset
Demonstrate your commitment to continuous improvement. Prepare to share instances where you've optimized processes or identified operational efficiencies that led to better service delivery.
