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- Tasks: Manage service charge reporting and resolve disputes for residents.
- Company: Join a dynamic team focused on transparent housing solutions.
- Benefits: Enjoy hybrid working options and competitive pay at £18.93 per hour.
- Why this job: Make a real impact in the housing sector while developing your skills.
- Qualifications: Strong understanding of landlord-tenant laws and excellent communication skills required.
- Other info: This is a full-time temporary position with opportunities for growth.
The predicted salary is between 36000 - 50400 £ per year.
Service Charge Officer Job Type: Full-time / Temporary Location: Borehamwood – Hybrid working (2-4 times a month) Salary: £18.93 per hour PAYEWe are seeking a Service Charge Officer to ensure accurate, consistent, timely, and transparent reporting and accounting of service charges for all residents across various tenures. This role requires compliance with legislation, agreements, and best practices, making it ideal for someone with a strong background in service charge management within the housing sector. Day-to-day of the role: Requests for further information or descriptions for specific services Look into disputes based on the price of services provided Correcting residents' charges when errors are found Request for documentation relating to service charges (Section 21 & 22 requests, invoices, Section 20 consultation information etc) Answering internal enquiries from teams within team inbox Verifying resident charges for other teams who work on Housing Benefit and customer payments Writing out to residents with service charge information if instructed to do so by another teamRequired Skills & Qualifications: Understanding of Landlord and Tenant legislation and best practices, particularly those relating to service charges. Knowledge of the application of service charges in the social housing sector. Excellent communication skills, capable of handling customer enquiries effectively both in writing and verbally. Experienced in using ERP an…
Service Charge Officer employer: Reed Property & Construction
Contact Detail:
Reed Property & Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Familiarize yourself with the latest Landlord and Tenant legislation. Understanding the legal framework surrounding service charges will not only boost your confidence but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Brush up on your communication skills. Since the role involves handling customer inquiries, practice articulating your thoughts clearly and concisely, both in writing and verbally. This will help you stand out as a candidate who can effectively manage resident interactions.
✨Tip Number 3
Gain practical experience with ERP systems if you haven't already. Familiarity with these tools is often crucial for roles like this, so consider taking a short course or tutorial to enhance your technical skills before applying.
✨Tip Number 4
Network with professionals in the housing sector. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Charge Officer. Familiarize yourself with service charge management and relevant legislation in the housing sector.
Tailor Your CV: Highlight your experience in service charge management and any relevant qualifications. Make sure to emphasize your understanding of Landlord and Tenant legislation and your communication skills.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in this role and how your background aligns with the job requirements. Mention specific experiences that demonstrate your ability to handle customer enquiries and manage service charges effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Reed Property & Construction
✨Know Your Legislation
Make sure you have a solid understanding of Landlord and Tenant legislation, especially as it relates to service charges. Be prepared to discuss how these laws impact your work and any relevant experiences you've had in the housing sector.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, think of examples where you've effectively handled customer inquiries or resolved disputes. Practice articulating these experiences clearly and confidently during the interview.
✨Familiarize Yourself with Service Charge Management
Brush up on your knowledge of service charge management practices within the social housing sector. Be ready to explain how you've applied this knowledge in previous roles and how it can benefit the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential disputes or errors in service charges and how you would address them. This will show your ability to handle real-life challenges in the role.
