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- Tasks: Help customers with policy updates and provide exceptional support through inbound calls.
- Company: Join a dynamic team focused on home and motor insurance in a collaborative environment.
- Benefits: Enjoy a 4-day work week, full flexibility, and opportunities for personal growth.
- Why this job: Make a difference daily while having fun and developing your skills in a supportive culture.
- Qualifications: No specific experience required; just bring your listening skills and a positive attitude!
- Other info: Start with on-site training and enjoy a buzzing graduate bay atmosphere.
The predicted salary is between 18000 - 27000 £ per year.
Join Our Team: Customer Service Rockstar Wanted! Salary: £22,500 per annum Hours: Full-time, 36 hours per week – 4 day week. Full flexibility Monday to Sunday. Location: Broadway One, 199 Renfield Street, Glasgow G2 3AX Who We Are: Welcome to the General Insurance team! We’re all about supporting our customers with their home and motor insurance needs while creating an energizing, collaborative environment where you can thrive. Every day here is an opportunity to make a difference, grow your skills, and have a little fun while you’re at it! What You’ll Do: Get ready to bring your A-game as you: Use your listening superpowers to help customers with policy updates, new sales, and retention conversations. Become a pro at promoting our digital channels, empowering customers to self-serve. Juggle a mix of inbound calls like a boss. Dive deep into customer needs, offering personalized solutions and exceptional support. Keep accurate records because every detail counts. Handle complaints with care and compassion, always keeping vulnerable customers in mind. Your Journey with Us: Start with on-site training in our buzzing graduate bay, then join your team and hit the ground running. Once you’ve mastered the ropes, you can switch to our flexible ‘Moments That Matter’ mod…
Customer Service Advisor employer: CCA Recruitment Group Careers
Contact Detail:
CCA Recruitment Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially in the insurance sector. Understanding how to handle policy updates and retention conversations will give you a leg up during the interview.
✨Tip Number 2
Practice your listening skills! Being able to demonstrate active listening during your interactions will show that you can truly understand and address customer needs.
✨Tip Number 3
Get comfortable with digital tools and self-service options. Highlighting your ability to promote these channels can set you apart as a candidate who is ready to empower customers.
✨Tip Number 4
Showcase your empathy and problem-solving skills. Be prepared to discuss how you've handled complaints in the past, especially with vulnerable customers, to demonstrate your compassion and capability.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'listening superpowers' and 'personalized solutions', to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers in the past and how you can bring that energy to the General Insurance team.
Showcase Your Skills: In your application, emphasize skills like communication, problem-solving, and empathy. These are crucial for handling customer inquiries and complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in customer service.
How to prepare for a job interview at CCA Recruitment Group Careers
✨Show Your Listening Skills
During the interview, demonstrate your active listening abilities. Make sure to engage with the interviewer by nodding and responding appropriately to their questions, showing that you understand the importance of listening in customer service.
✨Highlight Your Problem-Solving Abilities
Prepare examples from your past experiences where you successfully resolved customer issues. This will showcase your ability to dive deep into customer needs and offer personalized solutions, which is crucial for the role.
✨Familiarize Yourself with Digital Channels
Since promoting digital channels is part of the job, be ready to discuss your experience with online customer service tools or platforms. Showing that you can empower customers to self-serve will make you stand out.
✨Emphasize Compassion in Customer Interactions
Be prepared to talk about how you handle complaints, especially with vulnerable customers. Sharing a story that illustrates your compassion and care will resonate well with the interviewers and align with their values.
