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- Tasks: Lead and enhance technical operations across Government, Healthcare, and Education sectors.
- Company: Join ISS, a top Facilities Management provider in the UK, driving growth and innovation.
- Benefits: Enjoy a senior salary, hybrid work, and opportunities for national travel.
- Why this job: Make a real impact in a fast-growing segment while working with key accounts.
- Qualifications: Extensive senior leadership experience in Built Environment Engineering, preferably with public sector focus.
- Other info: This role offers a chance to shape operational excellence in a world-class service environment.
The predicted salary is between 72000 - 108000 £ per year.
Senior level salary plus package Mon to Fri Hybrid role – home based with national travel Here at ISS, as one of the UK’s premier Facilities Management (FM) providers, we are looking to develop our engineering leadership across our fastest growing UK&I Segment – Government, Healthcare and Education – where we have acquired multiple key accounts in recent times with growth showing no signs of stopping Having developed the Engineering Governance arm, we are now looking to add the Senior Operational Leadership across the entire segment, with the portfolio stretching from South England to Scotland, consisting of hospitals, government facilities and schools. You will drive statutory standards, key objectives, and operating practices directing and reviewing the performance of all technical accounts and services, using known data and reporting, to improve and maintain compliance and capability standards. Using your commercial awareness you will be responsible for the sustainable and profitable growth of Technical Services through the Commercial team, to keep, to win, grow strategy and to take ownership for technical springboard activities. This is a fantastic role for a Senior Leader within Operations with a Healthcare or Government bias to develop further in improving the operational capacity of the fastest growing segment for a world leading FM provider Actions will include: To champion a safe, compliant, and functional Government, Healthcare and Education segment working environment with KAPD and Account management of Technical Services. Implementation of the company strategy within the account through a collaborative approach To own and lead Technical Services operations across Government, Healthcare and Education through a matrix management model with current line management. Internal and external stakeholder relationship management through best practice. Assessment, innovation, and implementation of team synergies throughout the delivery structure and assess suitability. Ensure the service delivery meets client expectation levels through documented SLAs / KPIs, and associated reporting processes owned by Performance leads and Operations performance. Drive savings, efficiencies and ensure continuous improvement with the service delivery model. Focus on service delivery improvements and innovations that enhance the reputation of the employer as a world class service provider. We need from you: Extensive senior leadership experience, ideally to Director level within Built Environment Engineering, with a focus on public sector contracts Some form of either M&E qualification and background or related
Technical Operations Director employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Director
✨Tip Number 1
Make sure to highlight your extensive senior leadership experience in your conversations. This role requires a strong background in Built Environment Engineering, especially within public sector contracts, so be ready to discuss specific examples of your past successes.
✨Tip Number 2
Network with professionals in the Facilities Management sector, particularly those involved in Government, Healthcare, and Education. Building relationships can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Stay updated on the latest trends and innovations in technical services and compliance standards. Being knowledgeable about current best practices will not only help you in discussions but also demonstrate your commitment to continuous improvement.
✨Tip Number 4
Prepare to discuss how you would implement the company's strategy within the account. Think about collaborative approaches you've used in the past and be ready to share how you can drive efficiencies and improvements in service delivery.
We think you need these skills to ace Technical Operations Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Operations Director position. Understand the key responsibilities and required qualifications, especially the emphasis on leadership in the Government, Healthcare, and Education sectors.
Highlight Relevant Experience: In your CV and cover letter, emphasize your extensive senior leadership experience, particularly in Built Environment Engineering and public sector contracts. Use specific examples that demonstrate your ability to drive compliance and operational improvements.
Showcase Commercial Awareness: Make sure to illustrate your commercial awareness in your application. Discuss how you have previously contributed to sustainable and profitable growth in technical services, and provide examples of successful strategies you've implemented.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values of ISS. Use keywords from the job description to align your application with what they are looking for, particularly around safety, compliance, and service delivery improvements.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Experience
Be prepared to discuss your extensive senior leadership experience, particularly in the Built Environment Engineering sector. Highlight specific examples where you've successfully led teams or projects, especially in public sector contracts.
✨Demonstrate Commercial Awareness
Illustrate your understanding of commercial strategies and how they can drive sustainable growth. Share instances where your commercial awareness has directly contributed to the success of technical services or operations.
✨Emphasize Compliance and Safety Standards
Since the role involves championing a safe and compliant working environment, be ready to talk about your approach to maintaining statutory standards and how you've implemented compliance measures in previous roles.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience with internal and external stakeholder relationship management. Prepare examples that demonstrate your ability to build and maintain strong relationships while driving performance and service delivery improvements.
