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- Tasks: Lead client relationships and ensure their success with our digital asset platform.
- Company: Talos is a pioneering firm in digital asset trading technology, founded in 2018.
- Benefits: Enjoy wellness credits, paid lunches, fitness events, and a hybrid-friendly work culture.
- Why this job: Join a dynamic team and make a real impact in the evolving digital asset market.
- Qualifications: 7+ years in account management with experience in capital markets and electronic trading solutions.
- Other info: Talos values diversity and offers reasonable accommodations for candidates with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Account Management Director role at Talos. Talos provides institutional-grade trading technology for global digital asset market participants, powering many of the major players in the digital asset ecosystem. We are a tight-knit but decentralized team of highly-experienced engineers and businesspeople. We are a hybrid-friendly work environment, plus physical hubs in New York, London, Singapore, and Cyprus.
As an Account Management Director you will serve as a liaison between our company and our clients. Your primary objective is to deeply understand their business goals and objectives, leveraging this insight to effectively integrate them into our platform. You'll continuously refine and execute our Account Management strategy, drawing from both qualitative and quantitative methodologies. From the initial onboarding process to seamless integration and ongoing support, you'll oversee the entire post-contract journey for both existing and new Talos clients. Collaboration with sales, product, and engineering teams ensures that client expectations are not only met but also inform future product decisions. Your expertise will be instrumental in nurturing client relationships, providing invaluable guidance on workflows, and driving long-term value while monitoring and enhancing the overall health of our client base. Additionally, you'll play a key role in maintaining revenue forecasts, with a focus on strategic cross-selling and up-selling initiatives to maximize client satisfaction and business growth.
Responsibilities and Duties
- Effectively implement our account management strategy combining qualitative and quantitative approaches
- Maintain revenue forecast with objectives of cross-selling and up-selling
- Manage and own post-contract journey of existing and new Talos clients
- Work closely with revenue, product, and engineering teams to ensure the clients’ expectations are met and that the voice of the client is represented in future product decisions
- Nurture and grow client relationships, consult on workflows, and drive value for our clients while maximizing long-term value of contracts
- Monitor and improve overall health of our client base
Qualifications
- 7+ years experience in account management or a similar, client-facing role (Sales Trading, Algo/Execution Sales, RM, etc.)
- Traditional capital markets experience required
- Experience with electronic trading solutions
- Experience working with clients to solve technological trading challenges
- An understanding of digital assets
- Strong verbal and written communication skills
Benefits
You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team.
Sounds compelling? We’d love to hear from you. Contact us directly.
Contact Detail:
Talos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Director (London)
✨Tip Number 1
Familiarise yourself with the digital asset market and Talos' role within it. Understanding the nuances of electronic trading solutions and how they apply to institutional clients will give you a significant edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the digital asset space, especially those who have experience in account management or client-facing roles. Engaging with industry peers can provide insights into the challenges and expectations of the role, which you can leverage in your conversations with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your ability to nurture these relationships and drive value will resonate well with our team, as this is a key aspect of the Account Management Director role.
✨Tip Number 4
Showcase your understanding of both qualitative and quantitative methodologies in account management. Being able to articulate how you would implement these strategies at Talos will demonstrate your readiness for the position and your alignment with our goals.
We think you need these skills to ace Account Management Director (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client-facing roles. Emphasise your understanding of digital assets and electronic trading solutions, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss how your background aligns with Talos's goals, particularly in nurturing client relationships and driving long-term value.
Showcase Quantitative Skills: Since the role involves maintaining revenue forecasts and implementing strategies, include examples of how you've successfully used quantitative methodologies in previous positions to achieve results.
Highlight Collaboration Experience: Mention any past experiences where you worked closely with sales, product, or engineering teams. This will demonstrate your ability to ensure client expectations are met and that you can represent their voice in future product decisions.
How to prepare for a job interview at Talos
✨Understand the Company and Its Products
Before your interview, make sure to research Talos and its offerings in the digital asset market. Familiarise yourself with their trading technology and how it benefits institutional clients. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Client Management Skills
As an Account Management Director, your ability to nurture client relationships is crucial. Prepare examples from your past experiences where you've successfully managed client expectations, resolved issues, or driven value for clients. Highlight your strategic thinking in cross-selling and up-selling initiatives.
✨Demonstrate Your Technical Knowledge
Given the role's focus on electronic trading solutions and digital assets, be ready to discuss your technical expertise. Share specific instances where you've solved technological challenges for clients, showcasing your understanding of both traditional capital markets and modern digital asset trends.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the company's future direction, team dynamics, and how they measure success in the Account Management role. This not only shows your enthusiasm but also helps you assess if the company aligns with your career goals.
