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- Tasks: Lead client relationships and ensure their success with our digital asset platform.
- Company: Talos is a pioneering firm in digital asset trading technology, founded in 2018.
- Benefits: Enjoy wellness credits, paid lunches, fitness events, and a hybrid-friendly work culture.
- Why this job: Join a dynamic team and make a real impact in the evolving digital asset market.
- Qualifications: 7+ years in account management or similar roles, with a strong understanding of digital assets.
- Other info: Talos values diversity and offers reasonable accommodations for candidates with disabilities.
The predicted salary is between 48000 - 84000 £ per year.
Join to apply for the Account Management Director role at Talos. Talos provides institutional-grade trading technology for global digital asset market participants, powering many of the major players in the digital asset ecosystem. We are a tight-knit but decentralized team of highly-experienced engineers and businesspeople. We are a hybrid-friendly work environment, plus physical hubs in New York, London, Singapore, and Cyprus.
As an Account Management Director you will serve as a liaison between our company and our clients. Your primary objective is to deeply understand their business goals and objectives, leveraging this insight to effectively integrate them into our platform. You'll continuously refine and execute our Account Management strategy, drawing from both qualitative and quantitative methodologies. From the initial onboarding process to seamless integration and ongoing support, you'll oversee the entire post-contract journey for both existing and new Talos clients. Collaboration with sales, product, and engineering teams ensures that client expectations are not only met but also inform future product decisions. Your expertise will be instrumental in nurturing client relationships, providing invaluable guidance on workflows, and driving long-term value while monitoring and enhancing the overall health of our client base. Additionally, you'll play a key role in maintaining revenue forecasts, with a focus on strategic cross-selling and up-selling initiatives to maximize client satisfaction and business growth.
Responsibilities and Duties
- Effectively implement our account management strategy combining qualitative and quantitative approaches
- Maintain revenue forecast with objectives of cross-selling and up-selling
- Manage and own post-contract journey of existing and new Talos clients
- Work closely with revenue, product, and engineering teams to ensure the clients’ expectations are met and that the voice of the client is represented in future product decisions
- Nurture and grow client relationships, consult on workflows, and drive value for our clients while maximizing long-term value of contracts
- Monitor and improve overall health of our client base
Qualifications
- 7+ years experience in account management or a similar, client-facing role (Sales Trading, Algo/Execution Sales, RM, etc.)
- Traditional capital markets experience required
- Experience with electronic trading solutions
- Experience working with clients to solve technological trading challenges
- An understanding of digital assets
- Strong verbal and written communication skills
Benefits
You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team.
Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Account Management Director (London) employer: Talos
Contact Detail:
Talos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Director (London)
✨Tip Number 1
Familiarise yourself with the digital asset market and Talos' role within it. Understanding the nuances of electronic trading solutions and how they apply to institutional clients will give you a significant edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the digital asset space, especially those who have experience in account management or client-facing roles. Engaging with industry peers can provide insights into the challenges and expectations of the role, which you can leverage in your conversations with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your ability to nurture these relationships and drive long-term value will resonate well with our team.
✨Tip Number 4
Showcase your understanding of both qualitative and quantitative methodologies in account management. Being able to articulate how you would implement these strategies at Talos will demonstrate your readiness for the role and align with our expectations.
We think you need these skills to ace Account Management Director (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client-facing roles. Emphasise your understanding of digital assets and electronic trading solutions, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss how your background aligns with Talos's goals and how you can contribute to their account management strategy.
Showcase Relevant Achievements: Include specific examples of past successes in managing client relationships, driving revenue growth through cross-selling or up-selling, and any quantitative results that demonstrate your impact in previous roles.
Prepare for Potential Questions: Anticipate questions related to your experience with client management and digital assets. Be ready to discuss how you've solved technological challenges for clients and how you would approach nurturing client relationships at Talos.
How to prepare for a job interview at Talos
✨Understand the Company and Its Products
Before your interview, take the time to research Talos and its digital asset trading technology. Familiarise yourself with their platform and how it integrates with client needs. This knowledge will help you demonstrate your understanding of the company's objectives and how you can contribute.
✨Showcase Your Client Management Experience
Highlight your previous experience in account management or similar roles. Be prepared to discuss specific examples where you've successfully nurtured client relationships, solved problems, and driven value. This will show that you have the skills necessary for the Account Management Director position.
✨Prepare for Technical Questions
Given the role's focus on electronic trading solutions and digital assets, expect technical questions related to these areas. Brush up on relevant terminology and be ready to discuss how you've tackled technological challenges in past roles.
✨Demonstrate Collaboration Skills
The role requires working closely with various teams, including sales, product, and engineering. Prepare to share examples of how you've effectively collaborated with cross-functional teams in the past, ensuring that client expectations are met and feedback is incorporated into product decisions.
