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- Tasks: Lead the Front of House team and ensure exceptional customer experiences.
- Company: TeamSport is the UK's top indoor karting company, expanding across Europe with exciting multi-activity experiences.
- Benefits: Enjoy discounted go-karting, food, drinks, quarterly bonuses, and career progression opportunities.
- Why this job: Join a fun, energetic team making a positive community impact while growing your career in leisure.
- Qualifications: 1 year of team leader experience in Leisure/Hospitality; must be enthusiastic and flexible.
- Other info: Full-time role with 42.5 hours per week, including evenings and weekends.
The predicted salary is between 30000 - 42000 £ per year.
About Us: TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further. We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.
Why Join Us?
- A Career in the Fast Lane: At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.
- Community Champions: Beyond being Carbon Neutral, we’re actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today’s generation.
- Best Places to Work: Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.
Our Values:
- Put the Customer on Pole: Make every karting experience unforgettable.
- One Crew: We’re a close-knit team, fuelled by energy and fun!
- Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
- Emphasis on Small Details: We get that the little things matter.
- Fuelled by Fun: It’s not just a job; it’s about enjoying what we do.
The TeamSport experience: Beyond karting, we offer multi-activity experiences. Imagine growing with us as we aspire to hit 66 sites across the UK and Europe by 2026. Join us in creating memories, driving success, and making TeamSport the ultimate workplace adventure!
The role: The Front of House Manager's role is to ensure that all team members are fully trained in all key aspects to deliver the key mission set out by the business. You are the face of TeamSport customer service and must always strive to deliver a world-class customer experience whilst maximising secondary spending throughout all key areas. As Front of House Manager, your key role will be based in the reception area of the business.
About you:
- Ideally we would like at least 1 years' team leader experience within the Leisure/Hospitality Industry
- The ability to work flexible hours, including evenings and weekends
- Enthusiastic and proactive
- The ability to lead, manage and motivate a team to drive results
- Approachable and friendly - a real people person
What you will be doing:
- Managing and leading the Front of House team
- Meet and greet customers, providing a fantastic customer experience for all
- Directly manage the day-to-day operation of Front of House ensuring that safety remains at the forefront of all crew members working at the site
- Ensure the Brand Standards are adhered to at all times
- Making sure the Standard Operating Procedures are continuously and rigorously followed and understood by all crew members through regular training sessions and comprehensive inductions
- Managing all administration, including rotas, compliance with Health and Safety, stock control and training
- Taking part in the Recruitment Sessions at track
- Working with the General Manager to achieve and exceed levels of profitability
This is a full-time position; shifts are based on 42.5 hours per week. Monday to Sunday, including weekends and late evenings. Flexibility is vital for this role. In return, we offer a great place to work, quarterly bonuses, and career progression!
Ready to Join the Race? Apply now and if you are shortlisted, you will receive an email from the recruitment team on next steps.
Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.
Front of House Manager- Full time employer: TeamSport
Contact Detail:
TeamSport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager- Full time
✨Tip Number 1
Familiarise yourself with TeamSport's values and mission. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific situations where you motivated your team or improved customer service, as this is crucial for the Front of House Manager role.
✨Tip Number 3
Be ready to discuss your flexibility and availability. Since the role requires working evenings and weekends, emphasising your willingness to adapt your schedule will show that you're committed to the position.
✨Tip Number 4
Research the latest trends in the leisure and hospitality industry. Being knowledgeable about current practices can help you stand out as a candidate who is proactive and engaged in the field.
We think you need these skills to ace Front of House Manager- Full time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Front of House Manager position. Tailor your application to highlight relevant experience in the leisure or hospitality industry.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience, particularly any team leader roles you've held. Emphasise your customer service skills and ability to manage and motivate a team.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered excellent customer service and led teams in previous positions.
Highlight Your Flexibility: Since the role requires flexible working hours, make sure to mention your availability for evenings and weekends. This shows your commitment and readiness to meet the demands of the job.
How to prepare for a job interview at TeamSport
✨Show Your Enthusiasm
As a Front of House Manager, your energy and enthusiasm are key. Make sure to express your passion for customer service and the leisure industry during the interview. Share examples of how you've created memorable experiences for customers in the past.
✨Demonstrate Leadership Skills
Highlight your experience in leading and motivating teams. Be prepared to discuss specific situations where you successfully managed a team, resolved conflicts, or improved performance. This will show that you can effectively lead the Front of House team.
✨Understand the Brand Values
Familiarise yourself with TeamSport's values and mission. During the interview, relate your personal values to theirs, especially around customer service and community involvement. This alignment will demonstrate that you're a good cultural fit.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your previous roles where you had to think on your feet, especially in a busy environment like hospitality or leisure.
