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- Tasks: Support the transition to a full external border by handling documentation and customer queries.
- Company: Join HMRC, a leading government agency committed to inclusivity and diversity.
- Benefits: Enjoy 34 days of annual leave and comprehensive training.
- Why this job: Be part of a critical national role with a supportive team and flexible shifts.
- Qualifications: Good communication skills and a positive attitude are essential; flexibility is key.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
Salary: £17.37 per hour
Location: Holyhead Inland Border Facility, LL65 2YQ
Job Type: Temporary ongoing
Working hours: 4 on 4 off fixed days Monday - Sunday. Shift times are 7am - 7:30pm.
Long term, temporary roles are available now with our client, HMRC. They are looking for Administrative Officers to support with the transition period as the UK moves to operating a full, external border as a sovereign nation.
As part of a team, you will work to carry out a range of documentary functions on goods before they are cleared in to and from the United Kingdom. You will need to be self-motivated, flexible and prepared to work across a range of duties as you support the nation in this critical time. The role is based at one specific location and requests for home and remote working will not be possible.
What you’ll need to do:
- Acting as the primary point of contact for customers
- Gathering information directly from customers accurately
- Inputting information into systems, ensuring details are entered correctly and promptly
- Resolving issues/queries or escalating to a line manager as necessary
What we’ll need from you:
- Good communication skills, both written and verbal
- Good interpersonal skills, a flexible approach and a positive attitude
- Availability for the full duration of your assignment
- Willing for a Health provider to assess your ability to carry out the role safely and effectively
- Ability to work a continental shift pattern which includes early, late and night shifts
Benefits:
- 34 days annual leave (accrued pro rata)
- Full training will be provided
If you are interested, please don’t hesitate to apply now with your most up to date CV and our team will be in touch.
Administrative Officer in Holyhead employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer in Holyhead
✨Tip Number 1
Familiarise yourself with HMRC's operations and the specific duties of an Administrative Officer. Understanding the role's context will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your flexibility and adaptability in previous roles. Since this position requires working a continental shift pattern, showcasing your ability to manage varied schedules can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your communication skills in detail. As the role involves acting as a primary point of contact for customers, being able to provide examples of how you've effectively communicated in past positions will be beneficial.
✨Tip Number 4
If you have experience in handling customer queries or resolving issues, be ready to share specific instances. This will demonstrate your problem-solving abilities and your readiness to take on the responsibilities of the role.
We think you need these skills to ace Administrative Officer in Holyhead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Administrative Officer position. This will help you tailor your application to highlight relevant skills.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job. Emphasise your communication skills, flexibility, and any previous administrative experience that relates to the role.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are interested in the role and how your background makes you a suitable candidate. Mention your ability to work in a team and handle customer queries effectively.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Brook Street UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Administrative Officer. Be prepared to discuss how your skills and experiences align with the specific tasks, such as gathering information from customers and resolving queries.
✨Showcase Your Communication Skills
Since good communication is essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether through written reports or verbal interactions with customers.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach and the ability to work across various duties. Be ready to share instances where you've successfully adapted to changing circumstances or taken on different responsibilities in past positions.
✨Prepare for Shift Work Discussion
As the role involves a continental shift pattern, be prepared to discuss your availability and willingness to work these hours. Highlight any previous experience with shift work and how you managed your time effectively during those periods.
