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For Companies At a Glance
- Tasks: Provide top-notch tech support to colleagues and resolve IT issues efficiently.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage broker with over 160 awards.
- Benefits: Enjoy hybrid working, 25 days holiday, birthday off, and a fab Perkbox membership.
- Why this job: Be part of a supportive team that values your growth and offers ample opportunities to progress.
- Qualifications: Ideal for those with 1st line support experience and a passion for tech problem-solving.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid Working – Bath office based with some remote working. Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name. Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family.
Right now, we’re looking to recruit a Technology Support Analyst, to jump in with providing top quality technical support across the business and keep our colleagues free from tech faults.
The Role
Working as part of our Service Desk Team, you’ll be L&C’s first contact for all our colleagues’ technical support needs. By assisting and sharing your knowledge you’ll ensure our end users are not adversely affected by technical issues. Using various media or in person, requests for help will be answered promptly and professionally, and will be escalated to resolve issues where necessary. Working closely within your team and Senior Management stakeholders, you’ll take ownership of problems through to resolution promptly and professionally.
By maintaining a technical skill set that keeps pace with the changing environment you will help support around 1000 users, many of which work remotely. You’ll be organised and motivated to take responsibility for:
- Microsoft Active Directory
- Printer management
- Anti-virus software management
- Supporting Windows 7, Windows 10 (inc. installing, deploying and supporting, NTFS and share permissions)
- Providing assistance with Microsoft Office
- LAN Networking (Patching network connections, setting up PC’s, network troubleshooting)
- Laptop/mobile phone deployment
- Secure desktops (Bitlocker and other encryption technologies)
- Supporting thin client devices, Citrix XenDesktop and Azure VM’s
- Helping maintain the service levels of IT Help Desk
- Supporting and liaising with third party software vendors for installed software
- Providing assistance to IT Infrastructure and IT Development Teams
About You
If you have a background in 1st line support and an understanding of current and emerging technologies, you’ll fit straight in to our experienced IT team. Good communication skills are essential, along with your understanding of the end users’ requirements. Your resourcefulness, problem solving and good decision making skills will enable you to resolve IT issues quickly. With personal drive to help colleagues you will also assist with identifying risks, issues and constraints; whilst working closely with your team and stakeholders to support the requirements of L&C. Due to our strict regulations, you’ll ideally need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold a ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill.
Why join L&C?
Working at L&C means being part of an environment of respect and equality. We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.
As an employee of L&C, you’ll get:
- A starting holiday entitlement of 25 days
- The challenges and opportunities that make us develop professionally & personally
- Being part of a respectful working environment
- Having a day off on your birthday and if you move house
- Comprehensive benefits and employee support programmes
- Opportunities to come and celebrate at our company wide social events and much more!
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
NO AGENCIES, THANK YOU.
Locations
Technical Support Analyst (Bath) employer: London & Country Mortgages
Contact Detail:
London & Country Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst (Bath)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Citrix XenDesktop. Having hands-on experience or even just a solid understanding of these tools will give you an edge during discussions.
✨Tip Number 2
Brush up on your communication skills, as you'll be the first point of contact for technical support. Practising how to explain complex technical issues in simple terms can help you stand out during interviews.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. This will demonstrate your resourcefulness and decision-making skills to potential employers.
✨Tip Number 4
Research L&C Mortgages' company culture and values. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, showing that you're a good fit for their team.
We think you need these skills to ace Technical Support Analyst (Bath)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in 1st line support roles. Emphasise your familiarity with Microsoft Active Directory, Windows operating systems, and any ITIL certifications you may have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at L&C Mortgages and how your skills align with their needs, especially your problem-solving abilities and communication skills.
Showcase Relevant Skills: Highlight your technical skills that are directly related to the job description, such as experience with LAN networking, printer management, and supporting various software applications. Use examples from past experiences to demonstrate your capabilities.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at London & Country Mortgages
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Active Directory, printer management, and supporting Windows operating systems. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Communication Skills
Since good communication is essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a colleague who is not tech-savvy.
✨Understand the Company Culture
Familiarise yourself with L&C's values and their commitment to employee development and diversity. Showing that you align with their culture can set you apart from other candidates.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you'll need to demonstrate your problem-solving skills. Think about common technical issues and how you would approach resolving them efficiently.
