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- Tasks: Support customers via phone and email, handle order queries, and ensure a smooth experience.
- Company: Join a thriving e-commerce business with 17 years of success in multiple industries.
- Benefits: Enjoy 28 days holiday, free breakfasts, Friday beers, and staff discounts!
- Why this job: Learn about e-commerce while working in a fun, supportive environment with growth opportunities.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Office-based in Clapham, just an 8-minute walk from two Underground stations.
The predicted salary is between 24000 - 30000 £ per year.
A highly successful and well-established e-commerce business selling sports, fitness, healthcare safety and pet products is looking for an office-based Customer Service Advisor to join their team in Clapham, London. The role is office based in Clapham, Central London.
Along with a salary of up to £27,007.50 per annum, you will also receive 28 days of holiday including bank holidays (rising by a further holiday for each year of service up to 33 days of holiday), regular staff socials funded by the business, weekly McDonald's breakfasts, free tea and coffee, Friday beers, soft drinks and chocolate, and a staff discount on products!
The business has been launching world-class websites for the last 17 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team. This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.
You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.
Location: This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute.
As a Customer Service Advisor your duties will include:
- Being kind and considerate to everyone
- Providing excellent support over the telephone and by email
- Assisting with order queries and product information
- Liaising with our suppliers for order updates and product details
- Working with internal departments to ensure queries are resolved efficiently
- Taking orders over the telephone
- Ensuring the order process is a seamless and pleasant experience
- Product support
- Authorising returns
- Customer escalations
- Further ad hoc responsibilities
The ideal candidate will hold the following skills and experiences:
- Previous relevant customer service experience
- Excellent verbal and written communication skills
- Excellent organisational and problem-solving skills
- Must be fluent in English
- A polite and confident telephone manner
- Great attention to detail
The working hours of this role are Monday to Friday, 9.00am to 5.30pm (37.5 paid working hours per week). In return you will receive a salary of £27,007.50 per annum (£13.85 per hour).
If this sounds like the Customer Service Advisor for you, click the apply online link and send an updated copy of your CV today!
Customer Service Advisor employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the e-commerce industry, especially in sports and fitness. Understanding the products and services offered by the company will help you engage more effectively during interviews and demonstrate your genuine interest.
✨Tip Number 2
Practice your phone communication skills. Since the role requires excellent verbal communication, consider role-playing scenarios with a friend to enhance your confidence and clarity when speaking with customers.
✨Tip Number 3
Brush up on your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will showcase your capability to handle similar situations in the new role.
✨Tip Number 4
Visit the company's website and social media pages to get a feel for their brand voice and customer interactions. This knowledge will not only prepare you for potential questions but also help you align your responses with their values during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and showcases your excellent verbal and written communication skills. Emphasise any previous roles where you provided support over the phone or via email.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your attention to detail and problem-solving skills, and explain why you're a great fit for their team.
Showcase Your Writing Skills: Since the role requires high standards of spelling, punctuation, and grammar, ensure that your application documents are free from errors. Consider having someone proofread your application before submission.
Highlight Your Adaptability: In your application, mention any experiences that demonstrate your ability to adapt in a fast-paced environment. This will show that you can thrive in their rapidly growing business.
How to prepare for a job interview at Candidate Source
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication is key. During the interview, make sure to articulate your thoughts clearly and demonstrate your writing skills by providing well-structured answers.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. This will show that you can think on your feet and handle challenges effectively, which is crucial for this role.
✨Research the Company
Familiarise yourself with the company's products and services, as well as its commitment to customer care. This knowledge will help you answer questions more confidently and show your genuine interest in the position.
✨Exhibit a Positive Attitude
Customer service roles require a friendly and approachable demeanour. During the interview, maintain a positive attitude, smile, and engage with your interviewer to convey that you would be a great fit for the team.
