Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, build relationships, and handle collections with a focus on communication.
- Company: Join a thriving company known for its success and growth in the market.
- Benefits: Enjoy a competitive salary, uncapped commission, pension, and fun company events.
- Why this job: Experience diverse daily tasks in a dynamic environment with exciting growth opportunities.
- Qualifications: Strong communication, negotiation skills, attention to detail, and resilience required.
- Other info: Office-based role in Truro; interviews on 12th June, start ASAP.
The predicted salary is between 24000 - 36000 £ per year.
CCP are delighted to partner with a growing, successful company who are a successful business within their market. We are currently supporting them to recruit several Collection Account Executives for their growing Specialist department at their Head Office in Truro. The roles will be office based.
As a Collection Account Executive, you will be providing exceptional customer service by fostering strong relationships and maintaining clear, consistent communication.
Salary: £30,030 Bonus: Uncapped commission
Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm
Interview Date: Thursday 12th June Start Date: ASAP
Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives.
What You’ll Need:
- Excellent professional communication skills with the ability to maintain customer relationships.
- Strong negotiation skills for positive and successful outcomes.
- Attention to detail with updating customer records with accurate details.
- Confident and resilient with handling difficult conversations.
If you’re looking for a role where no two days are the same, you are driven and can handle a busy workload in a company with exciting growth plans, please apply today!
Important: To be considered for this role, you must be available to interview on Thursday 12th June. This opportunity is being recruited for by CCP and is being managed by Sian Moseley-Moon. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
Collections Telephone Agent employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Telephone Agent
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service and how they handle collections will help you align your answers during the interview.
✨Tip Number 2
Practice your negotiation skills. Role-play scenarios where you handle difficult conversations or negotiate outcomes, as this will demonstrate your confidence and resilience in the interview.
✨Tip Number 3
Prepare examples from your past experiences that showcase your attention to detail and ability to maintain customer relationships. Specific anecdotes can make a strong impression.
✨Tip Number 4
Be ready to discuss how you manage a busy workload. Think of strategies you've used in the past to stay organised and efficient, as this role requires handling multiple tasks effectively.
We think you need these skills to ace Collections Telephone Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and negotiation skills, as these are crucial for the Collections Telephone Agent role. Use specific examples from your past experiences that demonstrate your ability to maintain customer relationships and handle difficult conversations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your attention to detail and how it has helped you in previous positions. Be sure to explain why you're a good fit for their growing Specialist department.
Prepare for the Interview: Since the interview date is set for Thursday 12th June, prepare by practising common interview questions related to customer service and conflict resolution. Think of scenarios where you've successfully negotiated or resolved issues with customers.
Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Communication Skills
As a Collections Telephone Agent, excellent communication is key. Prepare to demonstrate your ability to maintain clear and consistent communication during the interview. Think of examples where you've successfully built relationships with customers.
✨Prepare for Negotiation Scenarios
Since strong negotiation skills are essential for this role, be ready to discuss past experiences where you achieved positive outcomes through negotiation. Consider role-playing potential scenarios with a friend to build your confidence.
✨Attention to Detail Matters
The job requires meticulous attention to detail, especially when updating customer records. Be prepared to discuss how you ensure accuracy in your work and provide examples of how this has benefited your previous employers.
✨Demonstrate Resilience
Handling difficult conversations is part of the job. Think about times when you've faced challenging situations and how you managed them. Show that you can remain confident and resilient under pressure.
