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- Tasks: Support electronic classrooms by ensuring tech functionality and managing user accounts.
- Company: CSA + Capstone is a leading provider of Cyber and IT solutions, dedicated to innovation.
- Benefits: Enjoy a great benefits package, learning opportunities, and a supportive work environment.
- Why this job: Join a dynamic team focused on solving challenges and making a real impact in education.
- Qualifications: Requires 3 years of experience in tech support, a high school diploma, and possibly a security clearance.
- Other info: Salary ranges from $60,000 to $85,000 based on experience; federal vaccine mandates apply.
The predicted salary is between 42000 - 59500 £ per year.
CSA + Capstone is looking for a Desktop Support Specialist who specializes in electronic classroom technical support. As a Technical Support Specialist on our project, you’ll ensure student training infrastructure is functional and available and Active Directory accounts are properly configured. You’ll help customers overcome any challenges through monitoring and performance management. You will identify problem areas and opportunities for improvement in a mission-critical network. Your experience and communication skills will come in handy as you turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network.
Qualifications
- Years of Experience: 3
- General Experience: Electronic Documentation, System Administration, Network Administration, Database Administration
- Certifications: IA Contractor Training and Certification and Computing Environment (CE) certification may be required at the task order level.
- Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance
- Experience with systems and hardware and software administration and integration
- Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management
- Secret clearance
- HS Diploma or equivalent
Preferred Qualifications
- Experience with multi-media systems support and community of interest (COI) network operations
- Experience with local group policy management and file share, system, and account administration
- Experience with configuration and change management and life cycle support
- Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching
- Experience with system monitoring and troubleshooting
- Knowledge of system development, software maintenance, and ancillary functions
- Knowledge of cyber defense compliance and accreditation services
- Ability to connect non-Navy workstations to the network system
- Ability to perform onsite service center support
- Bachelor's degree
The likely salary range for this position is $60,000 - $85,000. Salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.
As a federal contractor, CSA is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer. If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to hr@csaassociates.com. Please indicate the specifics of the assistance needed.
Electronic Classroom Technical Support Specialist employer: Vets2industry
Contact Detail:
Vets2industry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Classroom Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as Active Directory and multimedia systems support. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of CSA or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in technical support scenarios. Be ready to share specific examples where you've successfully resolved issues, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on the latest trends in cyber defence compliance and network operations. Showing that you are proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace Electronic Classroom Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Electronic Classroom Technical Support Specialist position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in electronic documentation, system administration, and network administration. Be specific about your past roles and how they relate to the responsibilities of the position you're applying for.
Showcase Communication Skills: Since the role requires strong communication skills, include examples in your application that demonstrate your ability to convey technical information clearly. This could be through previous job experiences or projects where you had to explain complex concepts to non-technical users.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'Active Directory', 'system monitoring', and 'cyber defense compliance', to show that you are a good fit for the position.
How to prepare for a job interview at Vets2industry
✨Showcase Your Technical Skills
Make sure to highlight your experience with electronic documentation, system administration, and network management. Be prepared to discuss specific examples of how you've resolved technical issues in the past, especially in an educational or classroom setting.
✨Understand the Role's Requirements
Familiarise yourself with the qualifications listed in the job description. Knowing about Active Directory, multi-media systems support, and cyber defence compliance will show that you are serious about the position and understand what is expected.
✨Communicate Clearly
Since this role involves helping customers overcome challenges, practice explaining technical concepts in simple terms. Good communication skills are essential, so be ready to demonstrate how you can convey complex information effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or customer service scenarios. Think through potential challenges you might face in the role and prepare your responses to showcase your problem-solving abilities.
