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For Companies At a Glance
- Tasks: Handle calls and emails, scheduling appointments and managing customer queries.
- Company: Morgan Sindall Property Services improves living conditions for communities through integrated asset management.
- Benefits: Join a diverse team with opportunities for career growth and innovation.
- Why this job: Make a real impact on residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or contact centres, with strong communication and planning skills.
- Other info: Apply quickly as we interview throughout the application period!
The predicted salary is between 24000 - 36000 £ per year.
We are looking to recruit Customer Service Advisor(s) to join our Operations Team!
About The Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements and avoid false promises. You will excel in dealing with residents as part of our back-office team, using communication methods including telephone and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instill customer confidence.
About You
- Social Housing and Repair and Maintenance background or a minimum of 5 years experience within a contact centre.
- Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
- Competent in communicating with operatives, subcontractors, and residents.
- Basic building maintenance knowledge, e.g., duration required to undertake various maintenance tasks.
- Planning knowledge of sequencing works or undertaking them concurrently.
- Ability to prioritize works and ensure jobs are within target and scheduled where practical.
- Good written English and computer skills.
- Good project management and communication skills, capable of engaging with stakeholders at different levels.
- Passionate about service delivery and customer satisfaction.
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works. With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers. Build your career with a leading property services company that recognizes the importance of diversity and talented individuals for our success. MSPS proudly supports the resettlement of armed forces personnel.
Please refer to the full job description upon completing your application. We shortlist and interview throughout the advert's duration. We encourage you to submit your application promptly to avoid disappointment. We reserve the right to close the advert early if we receive a high volume of suitable candidates.
Customer Service Advisor employer: Just Size 2
Contact Detail:
Just Size 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. Understanding how to navigate and utilise this software will give you a significant advantage during the interview process, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of social housing and repair and maintenance processes. Being able to discuss specific examples of scheduling and planning disrepairs or complex works will demonstrate your relevant experience and understanding of the role.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of scenarios where you've successfully dealt with demanding customers or resolved service failures. This will help you illustrate your ability to instil confidence in clients and stakeholders during the interview.
✨Tip Number 4
Research Morgan Sindall Property Services and their commitment to improving residents' living conditions. Being knowledgeable about the company’s values and services will allow you to align your answers with their mission, making you a more appealing candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Advisor. Highlight key skills such as communication, scheduling, and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service, particularly in social housing or contact centres. Emphasise your ability to handle complex situations and your knowledge of building maintenance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and customer satisfaction. Use specific examples from your past experiences to demonstrate how you meet the job requirements and can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your written English is clear and professional, as this reflects your communication skills.
How to prepare for a job interview at Just Size 2
✨Know the Company and Its Values
Before your interview, take some time to research Morgan Sindall Property Services. Understand their mission, values, and the services they provide. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. Prepare examples of how you've successfully handled difficult customers or complex situations in the past. Highlight your ability to instil confidence and resolve issues efficiently.
✨Demonstrate Your Scheduling Experience
Since the role involves scheduling appointments, be ready to discuss your experience in this area. Talk about specific tools or systems you've used, like MSi, and how you've managed to prioritise tasks and meet deadlines in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to deal with service failures or demanding customers, and prepare to explain how you approached these challenges and what the outcomes were.
