Air Export Clerk

Colnbrook Full-Time No home office possible

We are working with a medium-sized freight forwarder, who is looking to recruit an Airfreight Export Clerk.

Liaising with overseas branches and internal customers.
Dealing with internal and external customers on a day-to-day basis.
Communicating with all new and regular customers regarding queries and issues through regular contact by telephone.
Handling incoming calls and emails from customers for new bookings using appropriate documentation.
Ensuring all special requirements or instructions are clearly specified.
Ensuring accurate accruals and cost accuracy.
Maintaining accuracy and timeliness of documentation (HAWB/MAWB/DUCR/MUCR) to meet KPI requirements.
Reviewing all customer booking instructions to ensure understanding and compliance.
Ensuring full understanding and strict compliance with customs processes and procedures.
Managing all mandatory data accurately and promptly.
Understanding of the airfreight product including Incoterms.
Responding to customer booking requests and overseas agents.
Entering HM Customs entry procedures.
Raising sales invoices accurately within KPI timescales.
Developing effective relationships and negotiating with carriers and overseas agents.
Completing quotes.
Supporting month-end finance processes.

Start-to-finish export role, providing high-standard customer service to UK customers and overseas offices.
Working within an export team and being a team player.
Managing a joint email inbox.
Handling new shipments and making bookings with airlines.
Completing export customs entries and collections.
Preparing quotations.
Possession of a dangerous goods certificate or training is an advantage.
Completing HAWB and MAWB documentation.
Supporting the supervisor.
Working hours: Monday to Friday, 9am-5.30pm.
Benefits: 30 days holiday including bank holidays.