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- Tasks: Assist with reception duties and clerical tasks in a busy healthcare environment.
- Company: Join NHS Scotland, a leading healthcare provider dedicated to patient care and community health.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to make a real difference.
- Why this job: Be part of a compassionate team that values communication and patient focus in a supportive atmosphere.
- Qualifications: Excellent communication skills; experience in a GP practice preferred but not essential.
- Other info: Apply through our website; CVs will not be accepted.
We are looking to add to our reception team. We want to hear from you, if you:
- Enjoy dealing with members of the public on the telephone and in person, and therefore have excellent communication skills with a pleasant telephone manner.
- Work with the minimum of supervision in a busy and sometimes stressful environment.
- Are patient focused and have compassion to communicate sensitively and effectively in challenging situations.
- Have excellent organisation and IT skills.
- Knowledge of medical terminology preferred, but not essential.
- Are able to work flexible hours, according to the needs of the practice during periods of annual leave.
- Have vision, willingness and drive, to adapt to changes in the NHS.
- Understand the need for confidentiality.
- Are professional in your approach.
- Will be enthusiastic, happy to work independently and thrive on working to high standards.
- Have previous experience of working in a GP practice. Although experience is not essential, it is preferred.
If you possess the right level of commitment and drive to deliver the highest level of service to our patients and practice team, please visit our website for an application pack.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Medical Receptionist/Clerical Assistant employer: NHS Scotland
Contact Detail:
NHS Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Clerical Assistant
✨Tip Number 1
Familiarise yourself with the NHS values and principles. Understanding these will help you demonstrate your alignment with their mission during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially in handling challenging situations. Role-playing scenarios with friends or family can help you feel more confident when dealing with patients.
✨Tip Number 3
Research common medical terminology that may come up in the role. Even if it's not essential, having a basic understanding can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your ability to work independently in a busy environment. Think of examples from past experiences where you've successfully managed your time and tasks under pressure.
We think you need these skills to ace Medical Receptionist/Clerical Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Medical Receptionist/Clerical Assistant. Familiarise yourself with the skills required, such as excellent communication and organisational abilities.
Tailor Your Application: When filling out the application form, tailor your responses to highlight your relevant experience and skills. Mention any previous roles in healthcare or customer service that demonstrate your ability to work in a busy environment.
Showcase Your Soft Skills: Emphasise your soft skills, particularly your communication skills and ability to handle challenging situations with compassion. Use specific examples from your past experiences to illustrate these qualities.
Follow Application Instructions: Ensure you follow all application instructions carefully. Since CVs will not be accepted, focus on completing the application form accurately and thoroughly, providing all requested information.
How to prepare for a job interview at NHS Scotland
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both in person and over the phone. Consider sharing examples from past experiences where you successfully handled challenging conversations.
✨Demonstrate Compassion and Patience
The role requires sensitivity when dealing with patients. During the interview, highlight instances where you've shown compassion in stressful situations. This will show that you understand the importance of patient care and can handle difficult scenarios with grace.
✨Emphasise Your Organisational Skills
Being organised is crucial in a busy environment like a GP practice. Prepare to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in high-pressure situations.
✨Familiarise Yourself with Medical Terminology
While knowledge of medical terminology isn't essential, it can give you an edge. Take some time to learn basic terms relevant to the role. This shows initiative and a willingness to adapt, which is highly valued in the NHS.
