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- Tasks: Be the friendly face of our veterinary practice, booking appointments and assisting clients.
- Company: Join Grove Lodge Veterinary Group, a supportive team dedicated to excellent pet care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a vibrant environment with passionate people who love animals as much as you do.
- Qualifications: Great customer service skills and a passion for helping people and pets are essential.
- Other info: A car is required as you'll work across multiple sites in the area.
The predicted salary is between 24000 - 36000 £ per year.
Do you like working with people? And love animals? We are currently looking for a receptionist to join our team. You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email. Maintaining client records and taking payments when required whilst ensuring that our clients receive the excellent service we are known for.
A practice you are proud to be a part of. We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses including SVNs and further supported by VCAs and an Administrative Support team. As a team of encouraging, supportive, and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.
More about you. We're looking for someone with great customer service skills, who can show empathy and handle emotional situations. Experience in a customer-facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills, and be able to record data accurately. Attention to detail and being a good team player are important. If you know a bit about the veterinary industry, that's a bonus, but not a must!
This exciting position will require you to work at different sites, therefore a car is essential for this role. You could be asked to cover any one of our seven sites which are situated in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.
Work pattern. You will work 40 hours per week over a variety of shifts between 8 am – 7pm, with inclusion in the Saturday morning rota.
Feel valued and rewarded. We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary industry. Even if you don't have direct experience, knowing common terms and practices can help you stand out during conversations with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to empathise and manage emotional interactions effectively.
✨Tip Number 3
Be ready to discuss your flexibility and willingness to work at different sites. Highlighting your adaptability can make you a more attractive candidate for this role.
✨Tip Number 4
Research Grove Lodge Veterinary Group's ethos and values. Being able to articulate why you want to be part of their team and how you align with their culture can set you apart from other applicants.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for both customer service and animals. Mention any relevant experience in customer-facing roles and express your enthusiasm for joining Grove Lodge Veterinary Group.
Highlight Relevant Skills: In your CV, emphasise your customer service skills, attention to detail, and any IT proficiency. If you have experience in the veterinary industry or similar environments, make sure to include that as well.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the veterinary field.
✨Highlight Customer Service Skills
Since the role requires excellent customer service, prepare examples of how you've successfully handled customer interactions in the past. Emphasise your ability to empathise and manage emotional situations, as this is crucial in a veterinary environment.
✨Demonstrate IT Proficiency
Be ready to discuss your IT skills, especially if you have experience with booking systems or client record management. Mention any relevant software you’ve used, as this will show that you can handle the administrative aspects of the job efficiently.
✨Prepare for Teamwork Questions
As a veterinary receptionist, you'll be part of a team. Think of examples that showcase your ability to work well with others. Be prepared to discuss how you contribute to a positive team environment and support your colleagues.
