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- Tasks: Be the friendly face of our clinic, managing calls and welcoming visitors.
- Company: Join Cootes Veterinary Clinic, a family-oriented practice with a strong community presence.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a supportive team, gain valuable experience, and make a difference in pet care.
- Qualifications: A positive attitude is key; veterinary experience is a plus but not required.
- Other info: Part-time role with flexible hours, including one Saturday morning every three weeks.
The predicted salary is between 20000 - 28000 £ per year.
Cootes Veterinary Clinic, Burgess Hill is seeking an additional Receptionist to join our well-established team. The Receptionist is responsible for helping keep the Practice clean, open and safe. You will be the first point of contact for clients and the public both on the telephone and in person, so will be required to demonstrate a professional and knowledgeable impression to promote the Practice.
Your role will involve:
- Delivering exceptional service and a positive experience to all patients and customers.
- Acting as the welcoming first point of contact for patients and visitors.
- Professionally managing all incoming telephone calls with courtesy and efficiency.
- Greeting and assisting visitors warmly and attentively.
- Efficiently handling appointment booking, cancellations, rescheduling, and follow-up communications.
- Responding to general administrative enquiries or directing them to the appropriate team member.
- Managing administrative tasks with accuracy and attention to detail.
- Promptly addressing and resolving issues related to telephone calls, emails, or paperwork.
- Accurately processing and recording patient payments.
- Dispensing medications and prescriptions in accordance with protocols.
- Maintaining and updating client and patient records systematically.
- Monitoring and managing stock levels to ensure adequate supplies.
- Keeping the reception area and consulting rooms clean, organised, and welcoming at all times.
Why Join Us?
We are a small, long established team within a family feel clinic. We are set within a beautifully refurbished building with ample space including a large kennel area. We have a lovely client base, with a high percentage of PHC penetration and insured clients. We have hosted annually, very successful dog shows and have successfully been awarded Community Grants, two years running.
The Perfect Fit
The successful candidate must be friendly and enthusiastic, some Veterinary Practice experience is an advantage but not essential, but must have a great attitude and a willingness to learn. You will need to be confident and able to interact with our clients providing a high level of service and customer care. You must also be able to work on your own, without supervision, when required.
About the rota
This is a Part Time, permanent contract, working 20 hours per week, working between the hours of 8:30 am – 7 pm. This will include working one Saturday morning until 1pm, every 3 weeks.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Cootes Veterinary Clinic, Burgess Hill, Gatehouse Lane, Burgess Hill, RH15 9XD, United Kingdom
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Cootes Veterinary Clinic. Understanding their approach to client care and community involvement will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your communication skills, especially in handling phone calls and face-to-face interactions. Being able to demonstrate a friendly and professional demeanour will be crucial, as you'll be the first point of contact for clients.
✨Tip Number 3
Showcase your enthusiasm for animal care and customer service. Whether through volunteering at animal shelters or participating in community events, having relevant experiences can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would handle various scenarios that may arise in a veterinary reception setting, such as managing difficult clients or dealing with emergencies. This will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Veterinary Receptionist. Tailor your application to highlight relevant skills and experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the clinic. Mention specific aspects of Cootes Veterinary Clinic that appeal to you, such as their community involvement or team environment.
Highlight Relevant Experience: If you have any previous experience in customer service or veterinary practices, make sure to emphasise this in your CV. Use specific examples to demonstrate your ability to provide excellent service and manage administrative tasks.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Enthusiasm
As a Veterinary Receptionist, your attitude is key. Make sure to express your enthusiasm for working with animals and helping clients. A friendly smile and positive energy can go a long way in making a great first impression.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it's handling difficult situations or ensuring a positive experience for clients, showcasing your ability to manage interactions professionally will impress the interviewers.
✨Familiarise Yourself with Veterinary Terminology
While prior veterinary experience isn't essential, having a basic understanding of common veterinary terms and procedures can set you apart. It shows that you're proactive and willing to learn, which is exactly what they’re looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about the clinic's operations, team dynamics, or client care practices. This not only demonstrates your interest in the role but also helps you gauge if the clinic is the right fit for you.
