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For Companies At a Glance
- Tasks: Join us as a Building Society Clerk, managing transactions and supporting customers daily.
- Company: Westcotts is a leading accountancy practice with over 300 team members across Devon and Somerset.
- Benefits: Enjoy 20 days annual leave, flexible benefits, and a supportive work environment.
- Why this job: This role offers hands-on experience in customer service and a chance to grow your skills.
- Qualifications: Customer service experience is essential; GCSE Maths or equivalent is required.
- Other info: Part-time hours of 16-22 per week, with potential for Saturday shifts.
Westcotts is a Top 50 Accountancy Practice with over 300 team members based in 16 offices across Devon and Somerset. We are seeking to employ two part-time Building Society Clerks to support our team and customers at our Yorkshire Building Society Agency in Seaton. The role is varied and suitable for a dynamic, highly organized individual who enjoys people contact and administration.
Main Duties
- Managing deposits, withdrawals, account openings, and other transactions as part of our cashier service.
- Supporting customers with online platforms and digital queries.
- Answering calls and taking messages accurately and efficiently.
- Performing administrative tasks in line with Yorkshire Building Society procedures, regulatory, and business requirements.
- Opening and closing the office; maintaining the reception area and meeting rooms.
- Welcoming and communicating with customers, visitors, and contractors to ensure smooth office operations.
This job description summarizes main duties and responsibilities but is not exhaustive. The post-holder may be required to undertake other duties of similar level and responsibility.
Attributes, Skills, Experience, and Qualifications
- Outgoing, friendly, approachable, with a positive attitude and patience for supporting diverse customer needs. Previous customer service experience is essential.
- Money handling experience is preferable but not essential; full training will be provided.
- GCSE Mathematics or equivalent (Grade 4/5/C or higher) for numeracy skills.
- Computer skills; training can be provided if needed, with responsibilities primarily digital.
- Excellent oral and written communication skills, especially for customers with special communication requirements.
- Organized, adaptable, capable of multi-tasking, and able to work independently and flexibly.
- Discreet, professional, and team-oriented approach.
This is a part-time role offering 16–22 hours per week, initially Monday to Friday, with future inclusion of Saturday mornings. The role is based in person at our Seaton office, open from 8:50 am to 5:05 pm with a 1-hour lunch break.
Benefits include:
- 20 days annual leave plus bank holidays (pro-rata), increasing to 25 days after 3 years.
- Death in service cover of 3x annual salary.
- Access to Westfield Rewards and Health scheme.
- 24-hour Employee Assistance Programme helpline.
- Client and staff commission schemes.
- Pension scheme starting at 3%, rising to 4% (matched up to 6%) after 4 years.
- Flexible benefits such as private medical insurance, cycle to work, and payroll charity giving.
How to apply
To apply, upload your CV and a cover letter explaining why you are suitable for the role, highlighting your attributes, skills, experience, and qualifications. Please include your current salary (if applicable), salary expectations, and available start date.
Building Society Clerk – Seaton employer: Westcotts office
Contact Detail:
Westcotts office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Society Clerk – Seaton
✨Tip Number 1
Familiarise yourself with the services offered by Yorkshire Building Society. Understanding their products and customer service approach will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling diverse customer needs. Consider role-playing scenarios with friends or family to practice your communication and problem-solving abilities, which are crucial for this position.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to adapt and work independently, which is key for a Building Society Clerk.
✨Tip Number 4
Network with current or former employees of Westcotts or similar organisations. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying for the job.
We think you need these skills to ace Building Society Clerk – Seaton
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Building Society Clerk position. Highlight your customer service experience and any relevant skills that match the job description, such as money handling or communication abilities.
Showcase Relevant Experience: In your CV, emphasise any previous roles that involved customer interaction or administrative tasks. If you have experience with digital platforms or money handling, be sure to mention it, even if it's not extensive.
Highlight Your Skills: Clearly outline your skills in your application. Focus on your organisational abilities, adaptability, and communication skills, as these are key attributes for the role. Use specific examples to demonstrate how you've used these skills in past experiences.
Be Professional and Concise: Ensure your CV and cover letter are well-structured and free of errors. Keep your language professional yet approachable, reflecting the friendly attitude required for the role. Avoid unnecessary jargon and keep your application concise.
How to prepare for a job interview at Westcotts office
✨Show Your Customer Service Skills
Since previous customer service experience is essential for this role, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain friendly and approachable, even in challenging situations.
✨Demonstrate Your Organisational Skills
The job requires a highly organised individual, so come ready to discuss how you manage your time and tasks. You might want to mention any tools or methods you use to stay organised, especially when juggling multiple responsibilities.
✨Prepare for Digital Queries
As the role involves supporting customers with online platforms, brush up on your digital skills. Be ready to discuss any relevant experience you have with technology and how you would assist customers who may struggle with digital queries.
✨Communicate Clearly
Excellent oral and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and consider preparing a few questions to ask the interviewer that demonstrate your interest in effective communication with customers.
