Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client interactions and ensure their success and satisfaction.
- Company: Join SBS, a top European fintech transforming the financial services industry.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Be part of a global team making a real impact in digital banking.
- Qualifications: Looking for strong communication skills and a passion for customer service.
- Other info: This is a permanent, full-time position based in Bristol.
The predicted salary is between 20400 - 47600 £ per year.
Company Description SBS is a global financial technology company thats helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdias Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of €5.8 billion in 2023. Job Description ??? Location: Bristol (Yate) ?? Permeant, fulltime ?? Up to £34,000 As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve?: Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer servi…
Service Delivery Manager employer: Sopra Banking Software
Contact Detail:
Sopra Banking Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the financial technology landscape. Understanding the key players and trends in fintech will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Highlight your experience in managing client relationships. Be prepared to share specific examples of how you've successfully improved customer satisfaction and built long-term partnerships in previous roles.
✨Tip Number 3
Research SBS's cloud platform and its offerings. Knowing the specifics of their services will allow you to tailor your discussions and show how your skills can directly contribute to their goals.
✨Tip Number 4
Network with current or former employees of SBS on platforms like LinkedIn. Gaining insights from insiders can provide you with valuable information about the company culture and expectations for the Service Delivery Manager role.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with SBS and its role in the financial technology sector. Highlight your understanding of their services and how they support financial institutions in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in service delivery and client management. Use specific examples that demonstrate your ability to improve customer relationships and operational support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your proactive approach to service delivery. Mention any relevant achievements and how they align with SBS's mission.
Highlight Relevant Skills: In your application, make sure to highlight skills such as communication, problem-solving, and project management. These are crucial for a Service Delivery Manager role and should be evident in your examples.
How to prepare for a job interview at Sopra Banking Software
✨Understand the Company and Its Clients
Before your interview, take some time to research SBS and its client base. Familiarize yourself with their services and how they support financial institutions. This knowledge will help you demonstrate your interest in the company and your understanding of their operations.
✨Showcase Your Customer Relationship Skills
As a Service Delivery Manager, your ability to manage customer relationships is crucial. Prepare examples from your past experiences where you successfully improved client satisfaction or resolved issues. Highlight your communication skills and your approach to building long-term partnerships.
✨Be Ready to Discuss Operational Support
The role involves delivering reliable operational support. Be prepared to discuss your experience in managing service delivery and operational processes. Think about specific challenges you've faced and how you overcame them to ensure smooth operations for clients.
✨Demonstrate Your Problem-Solving Abilities
In the fintech industry, challenges can arise unexpectedly. Be ready to share examples of how you've tackled problems in previous roles. Emphasize your analytical thinking and your ability to implement effective solutions that benefit both the client and the company.
