One Stop - Customer Service Assistant

Customer Service Assistant

One Stop is a subsidiary of Tesco. We are looking for a Customer Service Assistant to join our team in a fast‑paced retail environment where no day is the same. In this role you will provide excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on‑the‑job coaching and feedback, ensuring that your store is always a safe place to work and shop.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• I live our values, make everyone feel welcome and always follow our policies.
• I ensure I clock in and out at the start and end of my shift to ensure accurate payment for my hours worked.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the Think 25 policy when serving age‑restricted products to customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner, keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all training received to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. You will be required to undertake a Post Office financial and criminal conviction background check. If these checks fail, we may withdraw the job offer.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store.

Flexible Working

We know life looks a little different for everyone. At One Stop, we always welcome chats about flexible working. Whether you’re at the start of your career, looking for freedom, or managing life‑changing moments, we’ll discuss how we can support you.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers – and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement

Being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Diversity & Inclusion at One Stop

Everyone is welcome at One Stop. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. All are treated fairly and with respect, and diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Clickhere. Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment where everyone can thrive. For more information about our networks please Click here.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such, we highly encourage you to submit your application as soon as you can.