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For Companies At a Glance
- Tasks: Manage hardware incidents, coordinate repairs, and handle customer requests.
- Company: Join a well-established organization with a strong reputation in IT support.
- Benefits: Enjoy a hybrid work model and a competitive salary of £26,000.
- Why this job: Great chance to kickstart your IT career in a supportive environment.
- Qualifications: Previous experience in customer service and a passion for IT is essential.
- Other info: Ideal for those looking to grow their technical skills in a dynamic team.
The predicted salary is between 15600 - 36400 £ per year.
Our client is currently looking to recruit a 1st Line Service Desk Analyst on a permanent basis. 1st Line Service Desk Analyst £26,000 Nottingham – Hybrid The successful candidate will have previous experience as a 1st Line Service Desk Analyst or have an interest / education in IT/Technical support and have previous customer service experience. You will have excellent communication skills, be confident resolving issues and ideally have experience in incident management. Within the role you will be managing hardware incidents, logging details, coordinating technical repairs, managing Network / Server / Hardware requests and liaising with external companies. The ideal candidate will have knowledge of IT Hardware and have call management experience. This is a fantastic opportunity to join an established organisation offering an excellent package and working environment
1st Line Service Desk Analyst employer: 4M Recruitment
Contact Detail:
4M Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Analyst
✨Tip Number 1
Make sure to brush up on your IT hardware knowledge. Familiarize yourself with common issues and solutions related to hardware incidents, as this will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and external companies, being able to clearly explain technical issues in a simple way is crucial.
✨Tip Number 3
Get comfortable with incident management tools. If you have experience with any specific software, be ready to discuss it, as familiarity with these tools can give you an edge.
✨Tip Number 4
Show your enthusiasm for customer service. Highlight any previous experiences where you successfully resolved customer issues, as this will demonstrate your ability to handle similar situations in this role.
We think you need these skills to ace 1st Line Service Desk Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience you have as a 1st Line Service Desk Analyst or in IT/Technical support. Mention specific roles and responsibilities that align with the job description.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with customers or team members in past positions.
Detail Incident Management Experience: If you have experience in incident management, be sure to detail it in your application. Describe the processes you followed and any tools you used to manage incidents.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at 4M Recruitment
✨Show Your Customer Service Skills
Since previous customer service experience is essential for this role, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of IT hardware and incident management. Be ready to discuss any relevant experience you have and how it relates to the responsibilities of a 1st Line Service Desk Analyst.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical users.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think about common hardware incidents and how you would approach resolving them.
