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- Tasks: Lead IT support and manage enterprise collaboration tools in our Glasgow office.
- Company: Join Skyscanner, a forward-thinking employer committed to inclusivity and innovation.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a focus on continuous improvement.
- Why this job: Be part of a dynamic team that values creativity and offers impactful technology solutions.
- Qualifications: Strong IT skills, experience with Windows/macOS, and excellent communication abilities required.
- Other info: Mentorship opportunities and exposure to global technology projects await you.
The predicted salary is between 43200 - 72000 £ per year.
This job is with Skyscanner, an inclusive employer. Innovative. Brave. Straightforward. At Skyscanner, we like to keep things simple. Working here involves collaboration, ownership and bags of innovation. We’re not afraid to admit that it’s different from the norm. If excellent customer service describes you and terms like system administration, application support, troubleshooting and diagnosis excite you, we may be looking for you to help elevate our digital workplace.
You should bring deep expertise in managing enterprise IT environments, a strategic mindset, and a passion for mentoring others and driving continuous improvement. A passion for learning new technologies and the ability to lead technical decisions will be key in this role, as will exceptional communication and leadership skills.
As the senior technical lead for our Glasgow office, you will deliver strategic and operational excellence in on-site support. As a core member of the OSM squad, you’ll oversee and support a range of technologies - enterprise collaboration platforms such as Zoom, Slack, Miro, AV/VoIP systems, secure access infrastructure, and device management across Windows and macOS environments. You will also lead key office-wide IT initiatives, own high-visibility projects, and ensure seamless technology experiences for our internal teams.
On-site support includes, but is not limited to:
- Acting as the senior IT point of contact for the Glasgow site.
- Leading resolution of complex IT issues and mentoring junior team members.
- Owning the technology setup and delivery for meeting room and large events (Townhall).
- Managing device provisioning and mobile fleet standards.
- Hosting and continually improving the onboarding IT experience for new joiners.
What skills do we need?
- Great communication and customer service skills
- Good problem solving and technical skills
- Strong foundational knowledge across IT systems and enterprise tools
- Expertise with both Windows and macOS
- Proven experience with AV and VoIP systems
- The ability to work independently and thrive in high-pressure environments
- Experience driving process improvement and leading small teams or initiatives
You’ll expand your leadership capabilities, gain exposure to enterprise infrastructure projects, and influence the way Skyscanner scales internal technology services globally.
Senior Systems Engineer employer: myGwork
Contact Detail:
myGwork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Engineer
✨Tip Number 1
Familiarise yourself with Skyscanner's culture and values. They pride themselves on being innovative and straightforward, so during any interactions, showcase your ability to think outside the box and communicate clearly.
✨Tip Number 2
Highlight your experience with enterprise collaboration platforms like Zoom and Slack. Be prepared to discuss specific instances where you've successfully implemented or improved these technologies in previous roles.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've mentored junior team members or led IT initiatives. This will show that you not only have the technical expertise but also the ability to inspire and guide others.
✨Tip Number 4
Prepare to discuss your problem-solving approach in high-pressure situations. Skyscanner values resilience and the ability to thrive under stress, so be ready to share relevant experiences that highlight these qualities.
We think you need these skills to ace Senior Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in system administration, application support, and troubleshooting. Use specific examples that demonstrate your expertise in managing enterprise IT environments and leading technical decisions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for mentoring and continuous improvement. Mention how your communication and leadership skills align with Skyscanner's values of innovation and collaboration.
Showcase Technical Skills: Clearly outline your technical skills related to both Windows and macOS environments, as well as your experience with AV and VoIP systems. This will help the hiring team see your fit for the role at a glance.
Highlight Problem-Solving Examples: Include specific instances where you've successfully resolved complex IT issues or led initiatives that improved processes. This will demonstrate your ability to thrive in high-pressure environments and your problem-solving capabilities.
How to prepare for a job interview at myGwork
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with enterprise IT environments, particularly with Windows and macOS systems. Highlight specific projects where you successfully managed complex IT issues or led initiatives that improved processes.
✨Demonstrate Leadership Skills
Since this role involves mentoring junior team members, share examples of how you've led teams or projects in the past. Emphasise your ability to inspire and guide others, as well as your passion for continuous improvement.
✨Communicate Clearly and Effectively
Exceptional communication is key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Be ready to explain how you would ensure seamless technology experiences for internal teams.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Think through your approach to troubleshooting and diagnosis, and be ready to demonstrate your strategic mindset in resolving complex IT challenges.
